• Colour: Silver
• Easy To Use: Just clip the bracket into your stand set upright at both ends and add the additional cross bar in front. 
• How Many Do I Need? The bracket are sold individually. You need at least 2 brackets for a basic 3x3 backdrop se - one for each end of the cross bar. For a 6x3 Set you will need 3 brackets - one for each end and one for support in the middle up right. Then just add additional brackets as needed for more complex background shapes!
• Assembly: Easy click system means you don't need any tools for assembly.

We can ship to virtually any address in Australia and New Zealand. We ship every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will ship your order within 1 business day of your payment clearing. 

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 1300 465 862 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.

SHIPPING COSTS:
Shipping price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

SHIPPING OPTIONS WITHIN AUSTRALIA:
All shipping options have a tracking and signature service. If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas.

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia.

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express.

REGULAR POST - Australia Post: Normal road service with Australia Post.

COURIERS PLEASE: This is also a road service and takes a similar estimated delivery time frame to Australia Post.

LOCAL PICKUP: Use this option if you wish to pickup your order or send your own courier. Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from 11am the day after you place your order unless otherwise arranged. If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 3-8 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 3-8 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 2-5 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

COVID-19 IMPORTANT CHANGE:

Please note that due to the unprecedented public health state of emergency that has been declared in Victoria with the COV-19 virus there has been a change to our returns policy. This policy had been implemented for the safety of our staff and customers, and also to ensure there will be stock available when social distancing bans are lifted, as supply chains most likely will be affected.
Temporary Return Policy change:
You still have 30 days from purchase to return any items, however:

• All returns will now incur a 10% (of total order product value, excludes shipping costs) processing fee due to product needing to be quarantined and additional safety measures. 
• Clearance items cannot be returned or refunded - see individual product description.
• We will also NOT be able to accept returns for ‘change of mind’ purchases on products that have been opened and taken out of original internal packaging, even if they have not been used at an event.
• Opening the box to visually check what you received is fine, but removing product from any internal wrapping, such as taking a tablecloth out of it’s clear poly-bag is not.
• Return shipping costs will be at the customers expense.
• We cannot issue refunds for goods used or damaged by the returning customer or items going missing on return shipping.

• Package Includes:
  • 3x Base Plates (6.5kg each)
  • 3x Spigots for connecting base plates to upright poles (500g each)
  • 2x Extendable Cross Bars (each cross bar adjustable 1.8-3m length)
  • 3x Extendable Upright Posts (adjustable 1.8-3m height)
• Size: Adjustable height and length extending up to 3m high and 6m long, and anything in between.  Perfect size for all our 6mx3m Ice Silk Satin backdrops and Tulle and Chiffon Backdrops! The cross bars (width) have a locking mechanism at 2.3m and 3m.
• Easy To Use Professional Design: The unique light-weight, super strong aluminium poles and crossbar design of the LUNA Background Support System means assembly can be performed by one person. Easy-click connections mean no tools are needed for assembly.
• Safety: Ball bearing locking mechanism prevents stands from accidentally falling. Flat, heavy base plates without tripod legs help prevent passers-by from accidentally tripping, essential in a crowded room
• Many Shapes: Additional crossbars and uprights can be added later to the LUNA 6x3m stand so it can transformed into many other shapes or lengths. Please see example images and also our deluxe best value packages.
• Postage: Please note that due to their size, all orders that include Upright Poles or Crossbars (which includes every Backdrop Stand Sets) must be shipped with StarTrack or Couriers Please. Australia Post does not accept items this long, so if you order contains these items please select StarTrack or Couriers Please on checkout. If you accidentally select Australia Post your order will be either shipped with StarTrack or Couriers Please or we will contact you if there is a difference in postage to be paid. This is the same shipping rule for Express Post, although Australia Post offer Express Post and Regular Post as an option upon checkout, they will not accept poles of these dimensions on their trucks. We do guarantee to send this item the following business day after purchase. The fastest option is always StarTrack Premium and is at least as fast as Express Post. If you have any questions or concerns about shipping please don't hesitate in contacting us. 

We can ship to virtually any address in Australia and New Zealand. We ship every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will ship your order within 1 business day of your payment clearing. 

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 1300 465 862 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.

SHIPPING COSTS:
Shipping price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

SHIPPING OPTIONS WITHIN AUSTRALIA:
All shipping options have a tracking and signature service. If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas.

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia.

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express.

REGULAR POST - Australia Post: Normal road service with Australia Post.

COURIERS PLEASE: This is also a road service and takes a similar estimated delivery time frame to Australia Post.

LOCAL PICKUP: Use this option if you wish to pickup your order or send your own courier. Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from 11am the day after you place your order unless otherwise arranged. If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 3-8 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 3-8 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 2-5 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

COVID-19 IMPORTANT CHANGE:

Please note that due to the unprecedented public health state of emergency that has been declared in Victoria with the COV-19 virus there has been a change to our returns policy. This policy had been implemented for the safety of our staff and customers, and also to ensure there will be stock available when social distancing bans are lifted, as supply chains most likely will be affected.
Temporary Return Policy change:
You still have 30 days from purchase to return any items, however:

• All returns will now incur a 10% (of total order product value, excludes shipping costs) processing fee due to product needing to be quarantined and additional safety measures. 
• Clearance items cannot be returned or refunded - see individual product description.
• We will also NOT be able to accept returns for ‘change of mind’ purchases on products that have been opened and taken out of original internal packaging, even if they have not been used at an event.
• Opening the box to visually check what you received is fine, but removing product from any internal wrapping, such as taking a tablecloth out of it’s clear poly-bag is not.
• Return shipping costs will be at the customers expense.
• We cannot issue refunds for goods used or damaged by the returning customer or items going missing on return shipping.

Size: 15cm Height
Note; You can not attach the upright to the baseplate without a spigot. Each base plate requires 1x spigot.

We can ship to virtually any address in Australia and New Zealand. We ship every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will ship your order within 1 business day of your payment clearing. 

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 1300 465 862 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.

SHIPPING COSTS:
Shipping price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

SHIPPING OPTIONS WITHIN AUSTRALIA:
All shipping options have a tracking and signature service. If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas.

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia.

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express.

REGULAR POST - Australia Post: Normal road service with Australia Post.

COURIERS PLEASE: This is also a road service and takes a similar estimated delivery time frame to Australia Post.

LOCAL PICKUP: Use this option if you wish to pickup your order or send your own courier. Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from 11am the day after you place your order unless otherwise arranged. If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 3-8 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 3-8 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 2-5 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

COVID-19 IMPORTANT CHANGE:

Please note that due to the unprecedented public health state of emergency that has been declared in Victoria with the COV-19 virus there has been a change to our returns policy. This policy had been implemented for the safety of our staff and customers, and also to ensure there will be stock available when social distancing bans are lifted, as supply chains most likely will be affected.
Temporary Return Policy change:
You still have 30 days from purchase to return any items, however:

• All returns will now incur a 10% (of total order product value, excludes shipping costs) processing fee due to product needing to be quarantined and additional safety measures. 
• Clearance items cannot be returned or refunded - see individual product description.
• We will also NOT be able to accept returns for ‘change of mind’ purchases on products that have been opened and taken out of original internal packaging, even if they have not been used at an event.
• Opening the box to visually check what you received is fine, but removing product from any internal wrapping, such as taking a tablecloth out of it’s clear poly-bag is not.
• Return shipping costs will be at the customers expense.
• We cannot issue refunds for goods used or damaged by the returning customer or items going missing on return shipping.

• Size: Adjustable. Can be used for setups 1.8m-3m wide.
• Design: There are 2 ball baring locks on the crossbars for 2 separate lengths. You do not have to use these locks if you would like your crossbar to be a different length, but they can help secure a fixed width if engaged. The hooks on either end of the upright allow for a swivel action during assembly so it is easy for one person to attach one end at a time. (See photos)
• Weight: 3kg
• Postage: Please note that due to their size, all orders that include Upright Poles or Crossbars (which includes every Backdrop Stand Sets) must be shipped with StarTrack or Couriers Please. Australia Post does not accept items this long, so if you order contains these items please select StarTrack or Couriers Please on checkout. If you accidentally select Australia Post your order will be either shipped with StarTrack or Couriers Please or we will contact you if there is a difference in postage to be paid. This is the same shipping rule for Express Post, although Australia Post offer Express Post and Regular Post as an option upon checkout, they will not accept poles of these dimensions on their trucks. We do guarantee to send this item the following business day after purchase. The fastest option is always StarTrack Premium and is at least as fast as Express Post. If you have any questions or concerns about shipping please don't hesitate in contacting us. 

We can ship to virtually any address in Australia and New Zealand. We ship every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will ship your order within 1 business day of your payment clearing. 

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 1300 465 862 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.

SHIPPING COSTS:
Shipping price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

SHIPPING OPTIONS WITHIN AUSTRALIA:
All shipping options have a tracking and signature service. If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas.

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia.

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express.

REGULAR POST - Australia Post: Normal road service with Australia Post.

COURIERS PLEASE: This is also a road service and takes a similar estimated delivery time frame to Australia Post.

LOCAL PICKUP: Use this option if you wish to pickup your order or send your own courier. Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from 11am the day after you place your order unless otherwise arranged. If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 3-8 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 3-8 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 2-5 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

COVID-19 IMPORTANT CHANGE:

Please note that due to the unprecedented public health state of emergency that has been declared in Victoria with the COV-19 virus there has been a change to our returns policy. This policy had been implemented for the safety of our staff and customers, and also to ensure there will be stock available when social distancing bans are lifted, as supply chains most likely will be affected.
Temporary Return Policy change:
You still have 30 days from purchase to return any items, however:

• All returns will now incur a 10% (of total order product value, excludes shipping costs) processing fee due to product needing to be quarantined and additional safety measures. 
• Clearance items cannot be returned or refunded - see individual product description.
• We will also NOT be able to accept returns for ‘change of mind’ purchases on products that have been opened and taken out of original internal packaging, even if they have not been used at an event.
• Opening the box to visually check what you received is fine, but removing product from any internal wrapping, such as taking a tablecloth out of it’s clear poly-bag is not.
• Return shipping costs will be at the customers expense.
• We cannot issue refunds for goods used or damaged by the returning customer or items going missing on return shipping.

We can ship to virtually any address in Australia and New Zealand. We ship every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will ship your order within 1 business day of your payment clearing. 

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 1300 465 862 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.

SHIPPING COSTS:
Shipping price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

SHIPPING OPTIONS WITHIN AUSTRALIA:
All shipping options have a tracking and signature service. If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas.

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia.

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express.

REGULAR POST - Australia Post: Normal road service with Australia Post.

COURIERS PLEASE: This is also a road service and takes a similar estimated delivery time frame to Australia Post.

LOCAL PICKUP: Use this option if you wish to pickup your order or send your own courier. Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from 11am the day after you place your order unless otherwise arranged. If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 3-8 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 3-8 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 2-5 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

COVID-19 IMPORTANT CHANGE:

Please note that due to the unprecedented public health state of emergency that has been declared in Victoria with the COV-19 virus there has been a change to our returns policy. This policy had been implemented for the safety of our staff and customers, and also to ensure there will be stock available when social distancing bans are lifted, as supply chains most likely will be affected.
Temporary Return Policy change:
You still have 30 days from purchase to return any items, however:

• All returns will now incur a 10% (of total order product value, excludes shipping costs) processing fee due to product needing to be quarantined and additional safety measures. 
• Clearance items cannot be returned or refunded - see individual product description.
• We will also NOT be able to accept returns for ‘change of mind’ purchases on products that have been opened and taken out of original internal packaging, even if they have not been used at an event.
• Opening the box to visually check what you received is fine, but removing product from any internal wrapping, such as taking a tablecloth out of it’s clear poly-bag is not.
• Return shipping costs will be at the customers expense.
• We cannot issue refunds for goods used or damaged by the returning customer or items going missing on return shipping.

We can ship to virtually any address in Australia and New Zealand. We ship every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will ship your order within 1 business day of your payment clearing. 

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 1300 465 862 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.

SHIPPING COSTS:
Shipping price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

SHIPPING OPTIONS WITHIN AUSTRALIA:
All shipping options have a tracking and signature service. If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas.

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia.

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express.

REGULAR POST - Australia Post: Normal road service with Australia Post.

COURIERS PLEASE: This is also a road service and takes a similar estimated delivery time frame to Australia Post.

LOCAL PICKUP: Use this option if you wish to pickup your order or send your own courier. Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from 11am the day after you place your order unless otherwise arranged. If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 3-8 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 3-8 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 2-5 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

COVID-19 IMPORTANT CHANGE:

Please note that due to the unprecedented public health state of emergency that has been declared in Victoria with the COV-19 virus there has been a change to our returns policy. This policy had been implemented for the safety of our staff and customers, and also to ensure there will be stock available when social distancing bans are lifted, as supply chains most likely will be affected.
Temporary Return Policy change:
You still have 30 days from purchase to return any items, however:

• All returns will now incur a 10% (of total order product value, excludes shipping costs) processing fee due to product needing to be quarantined and additional safety measures. 
• Clearance items cannot be returned or refunded - see individual product description.
• We will also NOT be able to accept returns for ‘change of mind’ purchases on products that have been opened and taken out of original internal packaging, even if they have not been used at an event.
• Opening the box to visually check what you received is fine, but removing product from any internal wrapping, such as taking a tablecloth out of it’s clear poly-bag is not.
• Return shipping costs will be at the customers expense.
• We cannot issue refunds for goods used or damaged by the returning customer or items going missing on return shipping.

For ease of transport and storage, the perfect addition to your new backdrop!

Package Includes:

• Set of 2 bags - one for stand and one for baseplates an spigots

• Size: 1.8m in length
• Material: Polyester/ Cotton Blend
• Durable: Reinforced cotton bag for easy transport of heavy weights to each event
• Bonus Pocket: Pocket included inside for easy storage of Spigots to ensure they are kept safe

We can ship to virtually any address in Australia and New Zealand. We ship every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will ship your order within 1 business day of your payment clearing. 

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 1300 465 862 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.

SHIPPING COSTS:
Shipping price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

SHIPPING OPTIONS WITHIN AUSTRALIA:
All shipping options have a tracking and signature service. If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas.

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia.

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express.

REGULAR POST - Australia Post: Normal road service with Australia Post.

COURIERS PLEASE: This is also a road service and takes a similar estimated delivery time frame to Australia Post.

LOCAL PICKUP: Use this option if you wish to pickup your order or send your own courier. Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from 11am the day after you place your order unless otherwise arranged. If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 3-8 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 3-8 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 2-5 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

COVID-19 IMPORTANT CHANGE:

Please note that due to the unprecedented public health state of emergency that has been declared in Victoria with the COV-19 virus there has been a change to our returns policy. This policy had been implemented for the safety of our staff and customers, and also to ensure there will be stock available when social distancing bans are lifted, as supply chains most likely will be affected.
Temporary Return Policy change:
You still have 30 days from purchase to return any items, however:

• All returns will now incur a 10% (of total order product value, excludes shipping costs) processing fee due to product needing to be quarantined and additional safety measures. 
• Clearance items cannot be returned or refunded - see individual product description.
• We will also NOT be able to accept returns for ‘change of mind’ purchases on products that have been opened and taken out of original internal packaging, even if they have not been used at an event.
• Opening the box to visually check what you received is fine, but removing product from any internal wrapping, such as taking a tablecloth out of it’s clear poly-bag is not.
• Return shipping costs will be at the customers expense.
• We cannot issue refunds for goods used or damaged by the returning customer or items going missing on return shipping.

• Size: It can be extended from its collapsed length of 1.8m up to 3 meters. 
• Weight: 3kg
• Postage: Please note that due to their size, all orders that include Upright Poles or Crossbars (which includes every Backdrop Stand Sets) must be shipped with StarTrack or Couriers Please. Australia Post does not accept items this long, so if you order contains these items please select StarTrack or Couriers Please on checkout. If you accidentally select Australia Post your order will be either shipped with StarTrack or Couriers Please or we will contact you if there is a difference in postage to be paid. This is the same shipping rule for Express Post, although Australia Post offer Express Post and Regular Post as an option upon checkout, they will not accept poles of these dimensions on their trucks. We do guarantee to send this item the following business day after purchase. The fastest option is always StarTrack Premium and is at least as fast as Express Post. If you have any questions or concerns about shipping please don't hesitate in contacting us. 

We can ship to virtually any address in Australia and New Zealand. We ship every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will ship your order within 1 business day of your payment clearing. 

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 1300 465 862 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.

SHIPPING COSTS:
Shipping price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

SHIPPING OPTIONS WITHIN AUSTRALIA:
All shipping options have a tracking and signature service. If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas.

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia.

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express.

REGULAR POST - Australia Post: Normal road service with Australia Post.

COURIERS PLEASE: This is also a road service and takes a similar estimated delivery time frame to Australia Post.

LOCAL PICKUP: Use this option if you wish to pickup your order or send your own courier. Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from 11am the day after you place your order unless otherwise arranged. If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 3-8 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 3-8 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 2-5 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

COVID-19 IMPORTANT CHANGE:

Please note that due to the unprecedented public health state of emergency that has been declared in Victoria with the COV-19 virus there has been a change to our returns policy. This policy had been implemented for the safety of our staff and customers, and also to ensure there will be stock available when social distancing bans are lifted, as supply chains most likely will be affected.
Temporary Return Policy change:
You still have 30 days from purchase to return any items, however:

• All returns will now incur a 10% (of total order product value, excludes shipping costs) processing fee due to product needing to be quarantined and additional safety measures. 
• Clearance items cannot be returned or refunded - see individual product description.
• We will also NOT be able to accept returns for ‘change of mind’ purchases on products that have been opened and taken out of original internal packaging, even if they have not been used at an event.
• Opening the box to visually check what you received is fine, but removing product from any internal wrapping, such as taking a tablecloth out of it’s clear poly-bag is not.
• Return shipping costs will be at the customers expense.
• We cannot issue refunds for goods used or damaged by the returning customer or items going missing on return shipping.

• Package Includes:
  • 3x Base Plates
  • 3x Spigots
  • 4x Extendable Cross Bars (3m length each)
  • 3x Extendable Upright Posts (3m height)
  • 3x Brackets for Additional Crossbar
  • 2x Set of Heavy Duty Bags for transporting the set to and from venue 
• Size: 6 meter long x 3 meter height, to suite any 6m x 3m backdrop (or anything 6m x 3m and smaller). Poles are adjustable from 2.3m to 3m with locking system or from 1.8m to 3m without locking system.
• Colour: Silver
• Safety: Ball bearing locking mechanism prevents stands from accidentally falling. Flat, heavy base plates without tripod legs help prevent passers-by from accidentally tripping, essential in a crowded room.
• Many Shapes: Additional crossbars and uprights can be added later to the LUNA 6x3m stand so it can transformed into many other shapes or lengths. Please see example images and also our deluxe best value packages.
• Postage: Please note that due to their size, all orders that include Upright Poles or Crossbars (which includes every Backdrop Stand Sets) must be shipped with StarTrack or Couriers Please. Australia Post does not accept items this long, so if you order contains these items please select StarTrack or Couriers Please on checkout. If you accidentally select Australia Post your order will be either shipped with StarTrack or Couriers Please or we will contact you if there is a difference in postage to be paid. This is the same shipping rule for Express Post, although Australia Post offer Express Post and Regular Post as an option upon checkout, they will not accept poles of these dimensions on their trucks. We do guarantee to send this item the following business day after purchase. The fastest option is always StarTrack Premium and is at least as fast as Express Post. If you have any questions or concerns about shipping please don't hesitate in contacting us. 

We can ship to virtually any address in Australia and New Zealand. We ship every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will ship your order within 1 business day of your payment clearing. 

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 1300 465 862 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.

SHIPPING COSTS:
Shipping price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

SHIPPING OPTIONS WITHIN AUSTRALIA:
All shipping options have a tracking and signature service. If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas.

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia.

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express.

REGULAR POST - Australia Post: Normal road service with Australia Post.

COURIERS PLEASE: This is also a road service and takes a similar estimated delivery time frame to Australia Post.

LOCAL PICKUP: Use this option if you wish to pickup your order or send your own courier. Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from 11am the day after you place your order unless otherwise arranged. If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 3-8 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 3-8 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 2-5 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

COVID-19 IMPORTANT CHANGE:

Please note that due to the unprecedented public health state of emergency that has been declared in Victoria with the COV-19 virus there has been a change to our returns policy. This policy had been implemented for the safety of our staff and customers, and also to ensure there will be stock available when social distancing bans are lifted, as supply chains most likely will be affected.
Temporary Return Policy change:
You still have 30 days from purchase to return any items, however:

• All returns will now incur a 10% (of total order product value, excludes shipping costs) processing fee due to product needing to be quarantined and additional safety measures. 
• Clearance items cannot be returned or refunded - see individual product description.
• We will also NOT be able to accept returns for ‘change of mind’ purchases on products that have been opened and taken out of original internal packaging, even if they have not been used at an event.
• Opening the box to visually check what you received is fine, but removing product from any internal wrapping, such as taking a tablecloth out of it’s clear poly-bag is not.
• Return shipping costs will be at the customers expense.
• We cannot issue refunds for goods used or damaged by the returning customer or items going missing on return shipping.

• Package Includes:
  • 2x Base Plates (6.5kg each)
  • 2x Spigots for connecting base plates to upright poles (500g each)
  • 2x Extendable Cross Bars (adjustable 1.8-3m length)
  • 2x Extendable Upright Posts (adjustable 1.8-3m height)
  • 2x Brackets for Additional Cross Bar
  • 1x Bag Set for all the above parts.
• Size: Adjustable height and length from as small as 1.8m and up to 3m, and anything in between.  Perfect size for all our 3mx3m Ice Silk Satin and Tulle and Chiffon Backdrops! The cross bar (width) has a locking mechanism at 2.3m and 3m
• Easy To Use Professional Design: The unique light-weight, super strong aluminium poles and crossbar design of the LUNA Background Support System means assembly can be performed by one person. Easy-click connections mean no tools are needed for assembly.
• Safety: Ball bearing locking mechanism prevents stands from accidentally falling. Flat, heavy base plates without tripod legs help prevent passers-by from accidentally tripping, essential in a crowded room
• Weight Rating: This configuration can hold up to 25kgs
• Many Shapes: Additional crossbars and uprights can be added later to the LUNA 3x3 stand so it can transformed into many other shapes or lengths. Please see example images and also our deluxe best value packages.
• Postage: Please note that due to their size, all orders that include Upright Poles or Crossbars (which includes every Backdrop Stand Sets) must be shipped with StarTrack or Couriers Please. Australia Post does not accept items this long, so if you order contains these items please select StarTrack or Couriers Please on checkout. If you accidentally select Australia Post your order will be either shipped with StarTrack or Couriers Please or we will contact you if there is a difference in postage to be paid. This is the same shipping rule for Express Post, although Australia Post offer Express Post and Regular Post as an option upon checkout, they will not accept poles of these dimensions on their trucks. We do guarantee to send this item the following business day after purchase. The fastest option is always StarTrack Premium and is at least as fast as Express Post. If you have any questions or concerns about shipping please don't hesitate in contacting us. 

We can ship to virtually any address in Australia and New Zealand. We ship every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will ship your order within 1 business day of your payment clearing. 

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 1300 465 862 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.

SHIPPING COSTS:
Shipping price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

SHIPPING OPTIONS WITHIN AUSTRALIA:
All shipping options have a tracking and signature service. If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas.

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia.

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express.

REGULAR POST - Australia Post: Normal road service with Australia Post.

COURIERS PLEASE: This is also a road service and takes a similar estimated delivery time frame to Australia Post.

LOCAL PICKUP: Use this option if you wish to pickup your order or send your own courier. Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from 11am the day after you place your order unless otherwise arranged. If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 3-8 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 3-8 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 2-5 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

COVID-19 IMPORTANT CHANGE:

Please note that due to the unprecedented public health state of emergency that has been declared in Victoria with the COV-19 virus there has been a change to our returns policy. This policy had been implemented for the safety of our staff and customers, and also to ensure there will be stock available when social distancing bans are lifted, as supply chains most likely will be affected.
Temporary Return Policy change:
You still have 30 days from purchase to return any items, however:

• All returns will now incur a 10% (of total order product value, excludes shipping costs) processing fee due to product needing to be quarantined and additional safety measures. 
• Clearance items cannot be returned or refunded - see individual product description.
• We will also NOT be able to accept returns for ‘change of mind’ purchases on products that have been opened and taken out of original internal packaging, even if they have not been used at an event.
• Opening the box to visually check what you received is fine, but removing product from any internal wrapping, such as taking a tablecloth out of it’s clear poly-bag is not.
• Return shipping costs will be at the customers expense.
• We cannot issue refunds for goods used or damaged by the returning customer or items going missing on return shipping.

• Package Includes:
  • 4x Base Plates
  • 4x Spigots
  • 4x Extendable Cross Bars (1.8-3m length each)
  • 4x Extendable Upright Posts (1.8-3m height) 
• Size: All the components to make 1.8m-3m Cube Back drop curtain frame. Poles are adjustable from 2.3m to 3m with locking system or from 1.8m to 3m without locking system.
• Colour: Silver
• Easy To Use and Assemble: Simple to setup, the unique design of the Luna Wedding and Event Supplies' Backdrop Support Stand System means assembly can be performed by one person.
• Quality Industry-Grade Material: Ultra light weight poles and pavilion top allow for easy manoeuvrability and setup. Heavy base plate means once erect, the system wont move. Super strong aluminium, with precision manufacturing means this system will last a lifetime.
• Many Shapes: Can be transformed into many shapes! Use as a cube setup, long straight backdrop, corner backdrop or 2 seperate 3x3m backdrops. The uprights are also designed to work with our curved quarter circle crossbars, so you would just need to purchase our Round Pavilion Top Set and swap out the straight Crossbars in this Set when you need a Round Pavilion setup! 
• Safety: Ballbearing locking mechanism prevents stands from accidental falling. Tripod leg free system prevents passersby from accidentally tripping, essential in a crowded room.
• Postage: Please note that due to their size, all orders that include Upright Poles or Crossbars (which includes every Backdrop Stand Sets) must be shipped with StarTrack or Couriers Please. Australia Post does not accept items this long, so if you order contains these items please select StarTrack or Couriers Please on checkout. If you accidentally select Australia Post your order will be either shipped with StarTrack or Couriers Please or we will contact you if there is a difference in postage to be paid. This is the same shipping rule for Express Post, although Australia Post offer Express Post and Regular Post as an option upon checkout, they will not accept poles of these dimensions on their trucks. We do guarantee to send this item the following business day after purchase. The fastest option is always StarTrack Premium and is at least as fast as Express Post. If you have any questions or concerns about shipping please don't hesitate in contacting us. 

We can ship to virtually any address in Australia and New Zealand. We ship every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will ship your order within 1 business day of your payment clearing. 

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 1300 465 862 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.

SHIPPING COSTS:
Shipping price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

SHIPPING OPTIONS WITHIN AUSTRALIA:
All shipping options have a tracking and signature service. If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas.

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia.

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express.

REGULAR POST - Australia Post: Normal road service with Australia Post.

COURIERS PLEASE: This is also a road service and takes a similar estimated delivery time frame to Australia Post.

LOCAL PICKUP: Use this option if you wish to pickup your order or send your own courier. Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from 11am the day after you place your order unless otherwise arranged. If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 3-8 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 3-8 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 2-5 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

COVID-19 IMPORTANT CHANGE:

Please note that due to the unprecedented public health state of emergency that has been declared in Victoria with the COV-19 virus there has been a change to our returns policy. This policy had been implemented for the safety of our staff and customers, and also to ensure there will be stock available when social distancing bans are lifted, as supply chains most likely will be affected.
Temporary Return Policy change:
You still have 30 days from purchase to return any items, however:

• All returns will now incur a 10% (of total order product value, excludes shipping costs) processing fee due to product needing to be quarantined and additional safety measures. 
• Clearance items cannot be returned or refunded - see individual product description.
• We will also NOT be able to accept returns for ‘change of mind’ purchases on products that have been opened and taken out of original internal packaging, even if they have not been used at an event.
• Opening the box to visually check what you received is fine, but removing product from any internal wrapping, such as taking a tablecloth out of it’s clear poly-bag is not.
• Return shipping costs will be at the customers expense.
• We cannot issue refunds for goods used or damaged by the returning customer or items going missing on return shipping.

• Package Includes:
  • 4x Base Plates
  • 4x Spigots
  • 4x Extendable Cross Bars (1.8-3m length each)
  • 4x Extendable Upright Posts (1.8-3m height)
  • 2x Sets of Heavy Duty Bags for transporting the set to and from venue. 
• Size: All the components to make 1.8m-3m Cube Back drop curtain frame. Poles are adjustable from 2.3m to 3m with locking system or from 1.8m to 3m without locking system.
• Colour: Silver
• Easy To Use and Assemble: Simple to setup, the unique design of the Luna Wedding and Event Supplies' Backdrop Support Stand System means assembly can be performed by one person.
• Quality Industry-Grade Material: Ultra light weight polls and pavilion top allow for easy manoeuvrability and setup. Heavy base plate means once erect, the system wont move. Super strong aluminium, with precision manufacturing means this system will last a lifetime.
• Many Shapes: Can be transformed into many shapes! Use as a cube setup, long straight backdrop, corner backdrop or 2 seperate 3x3m backdrops. The uprights are also designed to work with our curved quarter circle crossbars, so you would just need to purchase our Round Pavilion Top Set and swap out the straight Crossbars in this Set when you need a Round Pavilion setup! 
• Safety: Ballbearing locking mechanism prevents stands from accidental falling. Tripod leg free system prevents passersby from accidentally tripping, essential in a crowded room.
• Postage: Please note that due to their size, all orders that include Upright Poles or Crossbars (which includes every Backdrop Stand Sets) must be shipped with StarTrack or Couriers Please. Australia Post does not accept items this long, so if you order contains these items please select StarTrack or Couriers Please on checkout. If you accidentally select Australia Post your order will be either shipped with StarTrack or Couriers Please or we will contact you if there is a difference in postage to be paid. This is the same shipping rule for Express Post, although Australia Post offer Express Post and Regular Post as an option upon checkout, they will not accept poles of these dimensions on their trucks. We do guarantee to send this item the following business day after purchase. The fastest option is always StarTrack Premium and is at least as fast as Express Post. If you have any questions or concerns about shipping please don't hesitate in contacting us. 

We can ship to virtually any address in Australia and New Zealand. We ship every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will ship your order within 1 business day of your payment clearing. 

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 1300 465 862 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.

SHIPPING COSTS:
Shipping price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

SHIPPING OPTIONS WITHIN AUSTRALIA:
All shipping options have a tracking and signature service. If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas.

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia.

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express.

REGULAR POST - Australia Post: Normal road service with Australia Post.

COURIERS PLEASE: This is also a road service and takes a similar estimated delivery time frame to Australia Post.

LOCAL PICKUP: Use this option if you wish to pickup your order or send your own courier. Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from 11am the day after you place your order unless otherwise arranged. If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 3-8 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 3-8 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 2-5 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

COVID-19 IMPORTANT CHANGE:

Please note that due to the unprecedented public health state of emergency that has been declared in Victoria with the COV-19 virus there has been a change to our returns policy. This policy had been implemented for the safety of our staff and customers, and also to ensure there will be stock available when social distancing bans are lifted, as supply chains most likely will be affected.
Temporary Return Policy change:
You still have 30 days from purchase to return any items, however:

• All returns will now incur a 10% (of total order product value, excludes shipping costs) processing fee due to product needing to be quarantined and additional safety measures. 
• Clearance items cannot be returned or refunded - see individual product description.
• We will also NOT be able to accept returns for ‘change of mind’ purchases on products that have been opened and taken out of original internal packaging, even if they have not been used at an event.
• Opening the box to visually check what you received is fine, but removing product from any internal wrapping, such as taking a tablecloth out of it’s clear poly-bag is not.
• Return shipping costs will be at the customers expense.
• We cannot issue refunds for goods used or damaged by the returning customer or items going missing on return shipping.

• Set Includes: 
  4x Extendable Upright Posts (1.8-3m height)
  4x Curved quarter circle pavilion crossbars to make round top
  4x Connectors to connect curved cross bars to uprights
  4x Baseplates
  4x Spigots
• Size: width: 300cm in diameter (pole to pole), height: adjustable 1.8m-3m, circumference of circular top: 942cm
• Colour: Silver
• Easy To Use and Assemble: Simple to setup, the unique design of the Luna Wedding and Event Supplies' Backdrop Support Stand System means assembly can be performed by one person. The curved poles are made to connect to our existing upright poles so if you already own a LUNA stand set, please view this listing for the Round Pavilion Stand Top Only.
• Quality Industry-Grade Material: Ultra light weight polls and pavilion top allow for easy manoeuvrability and setup. Heavy base plate means once erect, the system wont move. Super strong aluminium, with precision manufacturing means this system will last a lifetime.
• Safety: Ballbearing locking mechanism prevents stands from accidental falling. Tripod leg free system prevents passersby from accidentally tripping, essential in a crowded room.
• Postage: Please note that due to their size, all orders that include Upright Poles or Crossbars (which includes every Backdrop Stand Sets) must be shipped with StarTrack or Couriers Please. Australia Post does not accept items this long, so if you order contains these items please select StarTrack or Couriers Please on checkout. If you accidentally select Australia Post your order will be either shipped with StarTrack or Couriers Please or we will contact you if there is a difference in postage to be paid. This is the same shipping rule for Express Post, although Australia Post offer Express Post and Regular Post as an option upon checkout, they will not accept poles of these dimensions on their trucks. We do guarantee to send this item the following business day after purchase. The fastest option is always StarTrack Premium and is at least as fast as Express Post. If you have any questions or concerns about shipping please don't hesitate in contacting us. 

We can ship to virtually any address in Australia and New Zealand. We ship every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will ship your order within 1 business day of your payment clearing. 

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 1300 465 862 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.

SHIPPING COSTS:
Shipping price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

SHIPPING OPTIONS WITHIN AUSTRALIA:
All shipping options have a tracking and signature service. If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas.

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia.

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express.

REGULAR POST - Australia Post: Normal road service with Australia Post.

COURIERS PLEASE: This is also a road service and takes a similar estimated delivery time frame to Australia Post.

LOCAL PICKUP: Use this option if you wish to pickup your order or send your own courier. Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from 11am the day after you place your order unless otherwise arranged. If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 3-8 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 3-8 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 2-5 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

COVID-19 IMPORTANT CHANGE:

Please note that due to the unprecedented public health state of emergency that has been declared in Victoria with the COV-19 virus there has been a change to our returns policy. This policy had been implemented for the safety of our staff and customers, and also to ensure there will be stock available when social distancing bans are lifted, as supply chains most likely will be affected.
Temporary Return Policy change:
You still have 30 days from purchase to return any items, however:

• All returns will now incur a 10% (of total order product value, excludes shipping costs) processing fee due to product needing to be quarantined and additional safety measures. 
• Clearance items cannot be returned or refunded - see individual product description.
• We will also NOT be able to accept returns for ‘change of mind’ purchases on products that have been opened and taken out of original internal packaging, even if they have not been used at an event.
• Opening the box to visually check what you received is fine, but removing product from any internal wrapping, such as taking a tablecloth out of it’s clear poly-bag is not.
• Return shipping costs will be at the customers expense.
• We cannot issue refunds for goods used or damaged by the returning customer or items going missing on return shipping.

• This pack includes:
  4x Quarter Circle Round Pavilion crossbars to make one round Circle Top frame of 300cm in diameter.
  4x Connectors to attach Round Top to Upright Poles 
  Please note, upright poles and base plates are not included in this set. If you do not already have these, see full Pavilion Stand Set
• Size: Creates Round top of 3m in diameter. Can also be used as a semi circle by using 2 of the quarter circular poles and 3 of the uprights.
• Colour: Silver
• Weight: Actual total weight of stand is 20kgs (product is listed at a slightly higher weight due to cube volume calculation for shipping)
• Easy To Use: Simple assembly, the unique design of the Luna Wedding and Event Supplies' background support easy click system means assembly  can be performed by one person.
• Quality Industry-Grade Material: Ultra light weight poles and pavilion top allow for easy manoeuvrability and assemblage. Super strong aluminium, with precision manufacturing means this system will last a lifetime.
• Safety: Ballbearing locking mechanism prevents stands from accidental falling. 
• Postage: Please note that due to their size, all orders that include Upright Poles or Crossbars (which includes every Backdrop Stand Sets) must be shipped with StarTrack or Couriers Please. Australia Post does not accept items this long, so if you order contains these items please select StarTrack or Couriers Please on checkout. If you accidentally select Australia Post your order will be either shipped with StarTrack or Couriers Please or we will contact you if there is a difference in postage to be paid. This is the same shipping rule for Express Post, although Australia Post offer Express Post and Regular Post as an option upon checkout, they will not accept poles of these dimensions on their trucks. We do guarantee to send this item the following business day after purchase. The fastest option is always StarTrack Premium and is at least as fast as Express Post. If you have any questions or concerns about shipping please don't hesitate in contacting us. 

We can ship to virtually any address in Australia and New Zealand. We ship every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will ship your order within 1 business day of your payment clearing. 

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 1300 465 862 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.

SHIPPING COSTS:
Shipping price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

SHIPPING OPTIONS WITHIN AUSTRALIA:
All shipping options have a tracking and signature service. If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas.

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia.

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express.

REGULAR POST - Australia Post: Normal road service with Australia Post.

COURIERS PLEASE: This is also a road service and takes a similar estimated delivery time frame to Australia Post.

LOCAL PICKUP: Use this option if you wish to pickup your order or send your own courier. Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from 11am the day after you place your order unless otherwise arranged. If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 3-8 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 3-8 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 2-5 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

COVID-19 IMPORTANT CHANGE:

Please note that due to the unprecedented public health state of emergency that has been declared in Victoria with the COV-19 virus there has been a change to our returns policy. This policy had been implemented for the safety of our staff and customers, and also to ensure there will be stock available when social distancing bans are lifted, as supply chains most likely will be affected.
Temporary Return Policy change:
You still have 30 days from purchase to return any items, however:

• All returns will now incur a 10% (of total order product value, excludes shipping costs) processing fee due to product needing to be quarantined and additional safety measures. 
• Clearance items cannot be returned or refunded - see individual product description.
• We will also NOT be able to accept returns for ‘change of mind’ purchases on products that have been opened and taken out of original internal packaging, even if they have not been used at an event.
• Opening the box to visually check what you received is fine, but removing product from any internal wrapping, such as taking a tablecloth out of it’s clear poly-bag is not.
• Return shipping costs will be at the customers expense.
• We cannot issue refunds for goods used or damaged by the returning customer or items going missing on return shipping.