It is very simple to receive a quote and our website can do that straight away for you. Add the items you require to your cart Proceed to the cart page Complete the data fields and select shipping Select bank transfer for the payment method and press confirm. You will be given a button to download the invoice/quote and a email will be sent with this as well. The stock is actually not reserved for you until the order is created, please bear this in mind as we could sell out.

What should I do if my order arrives damaged?

We require notice within 72hrs from your receiving the delivery if there is an error or issue. We may request a photograph of the items so we can start the claims process. On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges for returning.

Contact us for a return form Package your items (in a box if you received the item in a box) and return them to the post office Remember all items must be in original undamaged product packaging and unused* We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee. The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges. * If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information. All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.

Returns Due to None/Late Delivery

Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs. For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc. Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates. Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.

FAQs – Luna Wedding & Event Supplies

General enquiries

Luna Wedding & Event Supplies (formerly Luna Events) was pioneered on the experience and skill of founders Rory and Angie.

Rory, with his years of experience in the wedding industry as a professional photographer, had witnessed firsthand the stress and hours that go into ensuring your special day looks and feels exactly as you've always planned.

Angie is a qualified designer with a background in visual communication and marketing, enabling her to bring a valuable creative quality to the organisation. Together, they are able to use their attention to detail, passion for providing top-line products, and driven determination to provide excellent customer service and create one of the best wholesale linens suppliers in Australia.

From small backyard weddings to large corporate events, they source a range of quality products to fit your individual needs. Together with their team, they are dedicated to providing you the best possible service, products and price to do their little part in making sure your wedding is the best day of your life.

Our Office hours are 9am-4pm AEST Monday - Friday
03 9762 4431 From outside Australia: +613 9762 4431

Hello@lunaevents.com.au

65 Barry Street
Warehouse 10
Bayswater VIC 3153

Directly off Barry street, Next to Red Cafe Orexi

Put 65 Barry Street Bayswater into your GPS

YES!! We have a showroom in Bayswater, Victoria. We are open from 10am-3pm Monday-Friday. If you have multiple items you wish to look at or discuss with our team then it's recommended to call ahead on 1300 465 862 and make an appointment.

For Desktop: Click on Account Icon top right of the home page
For Mobile: Click the hamburger menu (3 lines) top right, then click Log in at the bottom of this menu

Enter your email address / Click Forgot Password

Enter your email address again (This will send you a link to your email to reset password)

Go to your email and click on link and follow instructions.

Once your order has been received we will endeavour to post your items by the following business day.
Once this happens, an automatic email will be sent which includes your tracking details.
If you can't see an email please also check your spam folder.
If you have made an account with Luna Events you can also view tracking and other helpful information there.

If sent with Australia Post
You will have received a tracking number (starting with 'VEA') in an email when your order was shipped. Simply copy this tracking number into the box provided on the Australia Post tracking website - Aus Post Tracking

If sent with Startrack
Please copy your tracking number and visit Startrack Tracking

If sent with Sendle
Please copy your tracking number and visit Sendle Tracking

Once your order has been received we will endeavour to post your items by the following business day.
EXPRESS POST - Aus Post: Currently taking approximately 1-5 Business Days
STARTRACK - Premium Air: Currently taking approximately 1-5 Business Days
STARTRACK - Regular: Currently taking approximately 2-5 Business Days
REGULAR POST - Australia Post:Currently taking approximately 5-10 Business Days
DOMESTIC/ARAMEX / COURIERS PLEASE:Currently taking approximately 5-20 Business Days

To New Zealand : 4-12 business days depending on service
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.

We are unable to accept returns/refunds on the following:
*Clearance lines, factory seconds, ex-display and showroom specials.
*Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
*Large fabric items including Aisle Runner which have been folded for postage
*Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.

All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.

Due to the popularity and demand of our products, we are unable to place items on hold without payment.

To ensure you don’t miss out, we recommend keeping an eye on the live inventory quantity located on our products pages or placing an order as soon as you can.

We also offer payment options like Afterpay and Zip upon checkout to make purchasing even easier!

If you need any help, our friendly team is available to assist.

We work a little differently to other wholesalers because we only offer our wholesale rate - no retail prices! So you don't need to have an ABN or a large order to get access to fantastic prices!

We tend to ship orders pretty quickly so if you've made a calculation error or forgotten to add something, please call or email us asap as if we have already shipped your items then you will need to create a new order.

Can i Cancel my order? Yes you can - providing we haven't shipped it yet. We generally ship within 1 business day of your order being placed so if you need to cancel an order, you will need to call or email us quickly!

If your order has already been shipped, please refuse delivery (do not sign for it) and it will be sent back to us. When we receive it back we can refund your order, less shipping.

It is very simple to receive a quote and our website can do that straight away for you.

Add the items you require to your cart
Proceed to the cart page
Complete the data fields and select shipping
Select bank transfer for the payment method and press confirm.
You will be given a button to download the invoice/quote and a email will be sent with this as well.
The stock is actually not reserved for you until the order is created, please bear this in mind as we could sell out.

We do not offer samples sorry. We do however offer a 30 day change of mind returns period.

What is a backorder?

From time to time when we have an estimated arrival date for incoming stock we will put popular products on our website on a preorder/backorder basis.

This allows customers to order before the stock arrives so they can be sure they have reserved the items they need. These dates listed are actually only estimates based on the date our shipping container is booked in to leave our factories.

Once your order has been received we will endeavour to post your items by the following business day. Once this happens, an automatic email will be sent which includes your tracking details. If you can't see an email please also check your spam folder. If you have made an account with Luna Events you can also view tracking and other helpful information there.

If sent with Australia Post
You will have received a tracking number (starting with 'VEA') in an email
when your order was shipped. Simply copy this tracking number into the box
provided on the Australia Post tracking website - Aus Post Tracking

If sent with Startrack
Please copy your tracking number and visit Startrack Tracking

If sent with Sendle/ Domestic
Please copy your tracking number and visit Sendle Tracking

Backorder products: If you have purchased items on backorder and you're wanting an update on the status of your items, please reach out to our friendly staff via our contact us page.

The easiest way to find postage prices is to add the items you are interested into your cart on our website and then click the cart button at the top right hand corner of the website.

From there if you enter your postcode you will see a range of options shown to you with pricing and estimated postage times.

The cost of postage depends on the weight and size of your order, all carriers use the greater of the two.
The prices are worked out by by the freight companies and we do not charge any additional to what they charge us to post your order.

All postage options have a tracking and signature service.

If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days

REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days

DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days

LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .

Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange.

If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

You sure can! You can pick up your order the next business day between 10am & 3pm Monday to Friday!

Pick ups can be collected from our warehouse door to the left.
65 Barry Street
Warehouse 10
Bayswater VIC 3153

Directly off Barry street, Next to Red Cafe Orexi
Put 65 Barry Street Bayswater into your GPS

Very sorry we only ship within Australia, New Zealand.

We ship items to New Zealand every day and most orders are received in the time frames below, without delays.
However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

INTERNATIONAL STANDARD, NO Tracking:This is standard budget International post with Australia Post, estimated 8-12 business days.

INTERNATIONAL STANDARD, with Tracking:This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.

INTERNATIONAL EXPRESS, with Tracking:This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.

PLEASE NOTE:We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you

We require notice within 72hrs from your receiving the delivery if there is an error or issue.
We may request a photograph of the items so we can start the claims process.
On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges for returning.

Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.

We are unable to accept returns/refunds on the following:

Clearance lines, factory seconds, ex-display and showroom specials.
Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
Large fabric items including Aisle Runner which have been folded for postage
Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.

Contact us for a return form
Package your items (in a box if you received the item in a box) and return them to the post office
Remember all items must be in original undamaged product packaging and unused*
We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.

* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.

Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.

For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.

Click here to be taken to tablecloth sizing charts

Tablecloth Sizing

Tablecloths, Table Skirting & Napkins: This 100% Polyester material is quite resistant to wrinkles, though when you first receive them, they may require ironing due to wrinkles created during transport.
Please use the synthetic setting on your iron.
These tablecloths can also be tumble dried on a warm setting, which we recommend, as this is a great way to remove the wrinkles caused during delivery.

Lycra Chair Covers & Dry Bar covers:
Wash in cold water only, delicate cycle. Can be tumble dried on a low heat.

Lycra Chair Bands, All Sashes & Runners:
For the Lycra Chair Bands, please be careful not to over stretch, as fraying can occur if they are forcefully pulled apart. To fit, simply slide each band over your preferred chair and they easily fit into place.
Please be aware that the Buckles / Sliders also can’t be removed.
If the Lycra Bands, Sashes or Runners require washing, due to the delicate nature of these items, we suggest hand washing in a warm water, with a small amount of colour fast washing detergent.

The ‘gsm’ refers to how thick the chair covers are. So the 160gsm chair covers will have the most transparency and the 210gsm the least. The size and colour of the chair also contributes. Chair covers will show more transparency on large chairs as they are stretched more.

Our 160gsm and 170gsm are incredibly popular products, but if you are concerned about transparency and looking for a more opaque look, we’d suggest the 190s and 210gsm chair covers.

Please contact our customer service team for any further clarity on this decision.