FAQs

 

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Once your order has been received we will endeavour to post your items by the following business day. Once this happens, an automatic email will be sent which includes your tracking details. If you can't see an email please also check your spam folder.
If you have made an account with Luna Events you can also view tracking and other helpful information there.

If sent with Australia Post
You will have received a tracking number (starting with 'VEA') in an email when your order was shipped. Simply copy this tracking number into the box provided on the Australia Post tracking website - Aus Post Tracking

If sent with Startrack
Please copy your tracking number and visit Startrack Tracking

If sent with Sendle
Please copy your tracking number and visit Sendle Tracking

Shipping is simply based on the weight of your order and is calculated automatically in your cart.

As we ship large quantities every day with Australia Post, Luna Wedding & Event Supplies is able to provide great shipping rates across Australia and New Zealand. To find out how much items you are interested in purchasing are going to cost, follow these simple steps:

1. Add the items you are after to the shopping cart.
2. Click "View Cart" after adding the items or click on the image of a shopping bag in the top right corner of your screen.
3. Once in your shopping cart, you will see the total and GST included, once you are ready click "Checkout"
4. Enter your details and once you have entered your address, the shipping options will show below

Our shipping calculator is directly linked to Australia Post/ Startrack / Sendle so all postage costs come directly from them. Please note that some New Zealand orders may incur import duties and taxes which are at the expense of the purchaser. You do not need to place an order or sign up for an account with us to be able to use these free quote calculators.

You sure can! You can pick up your order the next business day between 10am & 3pm Monday to Friday! 
Pick ups can be collected from our warehouse door to the left.

Yes you definitely can! Please place your order as normal and select 'instore pickup' from the shipping details section. Once you have placed your order, please contact our team on 03 9762 4431 (or via the Contact Us tab above) with the courier company name and collection date. Please note that collection times for couriers are strictly Monday-Friday's between 10am and 3pm.

As we deliver Australia-wide and to New Zealand, each area has a different postage timeframe.
We have a 6am cut off each business day for orders. If you order is placed after 6am then it will be sent on the next business day from Melbourne via Australia Post.
If you choose express post it will be sent express.
For New Zealand orders international regular post takes an estimated 8-10 business days and international express post takes an estimated 3 business days.

Please note that some New Zealand orders may incur import duties and taxes which are at the expense of the purchaser. 
For all orders within Australia you can follow the steps below to find out how long delivery to your area will take with Australia Post follow these steps:
1. Go to the delivery times calculator on the Australia Post or StarTrack website https://auspost.com.au/parcels-mail/delivery-times.html?ilink=tools-closed-deliv-times
https://startrack.com.au/
2. Put the “From” postcode as “3153 Bayswater”
3. Put the “To” postcode as your post code and suburb
4. Put the “What” as a Parcel/Satchel
5. Under “When” select “item send date” and put the date as the first business day after you placed your order.
6. Click “estimate" Please note this is an estimation from Australia Post/ST. If you are in urgent need of your items please contact our office and we work out the best option for you.

As we are an online business, we prefer all orders to be placed through our website.
This is the fastest option as it sends your order directly to our warehouse for shipping.
If you are a business and require a quote with our ABN in advance for accounting purposes, please send us a message through the Contact Us tab at the top of your browser.

Yes you can - providing we haven't shipped it yet. We generally ship within 1 business day of your order being placed so if you need to cancel an order, you will need to call or email us quickly! If your order has already been shipped, please refuse delivery (do not sign for it) and it will be sent back to us. When we receive it back we can refund your order, less shipping.

We tend to ship orders pretty quickly so if you've made a calculation error or forgotten to add something, please call or email us asap as if we have already shipped your items then you will need to create a new order.

We offer a 30 day money back guarantee on all items. We completely understand that sometimes items may not be the exact fit or colour tone you were hoping for so, providing the items aren't used or damaged, you're more than welcome to send them back to us to either exchange for other items or for a full refund (less postage).
Please note that we do not accept returns on any Clearance or Super Savings items.

While every endeavour has been made to accurately reproduce colour, there may be slight variations in colour of the actual product because of the nature of manufacturing production runs/dye lots and differences in display output due to lighting and digital photography and/or colour settings and capabilities of monitors. 

As such we cannot guarantee that all items will match colour wise from order to order.

Please contact our team on 03 9762 4431 between 9am and 4pm AEST to discuss any concerns with the items you have received.

We accept Visa/Mastercard, PayPal or Bank Transfers. You can also pay with an AMEX card through the PayPal portal (you do not need to have a PayPal account to use this option). If you are a School and need to pay via cheque, please contact our Customer Service team on 03 9762 4431.

We work a little differently to other wholesalers because we only offer our wholesale rate - no retail prices!

So you don't need to have an ABN or a large order to get access to fantastic prices! 

Our Gold and Silver Membership program is also now available! Spend $800+ to qualify for a Silver Membership (which entitles you to 5% off each order) or $1500+ to qualify for a Gold Membership (which entitles you to 10% off each order) within a 365 day period. 

We sure do!

We currently ship Australia-wide and to New Zealand but if you are interested in having items shipped to another country, please contact us and we will see if it is a possibility. You are also more than welcome to organise your own courier for international deliveries. For any order being delivered to a country other than Australia or New Zealand, we request that payment is to be made by bank transfer only.

YES!! We have a showroom in Bayswater, Victoria. We are open from 10am-3pm Monday-Friday. If you have multiple items you wish to look at or discuss with our team then it's recommended to call ahead on 03 9762 4431 to check we have them on display or can have them ready for you to view.

Wash in cold water only, delicate cycle. Can be tumble dried on a low heat.

This 100% Polyester material is quite resistant to wrinkles, though when you first receive them, they may require ironing due to wrinkles created during transport. Please use the synthetic setting on your iron. These tablecloths can also be tumble dried on a warm setting, which we recommend, as this is a great way to remove the wrinkles caused during delivery.

For the Lycra Chair Bands, please be careful not to over stretch, as fraying can occur if they are forcefully pulled apart. To fit, simply slide each band over your preferred chair and they easily fit into place. Please be aware that the Buckles / Sliders also can’t be removed.

If the Lycra Bands, Sashes or Runners require washing, due to the delicate nature of these items, we suggest hand washing in a warm water, with a small amount of colour fast washing detergent.

Our site is currently having problems with some browsers, in particular the Chrome browser. Please follow these steps to resolve.

PC Windows
1. On your computer, open Chrome.
2. At the top right, click More .
3. Click More tools Clear browsing data.
4. At the top, choose a time range. Please select from beginning of time.
5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
6. Click Clear data.

Mac
1. Click on Chrome top left
2. Clear Browsing Data
3. Choose Advanced
4. Choose "time range"
5. Change to all time

If you have any continued problems, please don't hesitate to contact us on 03 9762 4431