Support

Frequently Asked Questions

Showroom

Luna Wedding & Event Supplies (formerly Luna Events) was pioneered on the experience and skill of founders Rory and Angie.

Rory, with his years of experience in the wedding industry as a professional photographer, had witnessed firsthand the stress and hours that go into ensuring your special day looks and feels exactly as you've always planned.

Angie is a qualified designer with a background in visual communication and marketing, enabling her to bring a valuable creative quality to the organisation. Together, they are able to use their attention to detail, passion for providing top-line products, and driven determination to provide excellent customer service and create one of the best wholesale linens suppliers in Australia.

From small backyard weddings to large corporate events, they source a range of quality products to fit your individual needs. Together with their team, they are dedicated to providing you the best possible service, products and price to do their little part in making sure your wedding is the best day of your life.

03 9762 4431
From outside Australia: +613 9762 4431 hello@lunaevents.com.au

Our Office hours are 9am-4pm AEST Monday - Friday

65 Barry Street
Warehouse 10
Bayswater VIC 3153

Directly off Barry street, Next to Red Cafe Orexi

Put 65 Barry Street Bayswater into your GPS

Our Showroom is open from 10am-3pm Monday-Friday.

No need to make an appointment for our Showroom, you can just come in store anytime (10am-3pm Monday-Friday).

Please note that during busy periods, especially during peak event seasons, there may be a small wait time for assistance.

Yes, we have most of items on display in our Bayswater Showroom, if you want to see a specific product please reach out to our customer service team here.

We don’t offer event installation services ourselves - we’re a wholesaler, so we focus on providing our products for you (or your team) to use and install however you’d like.

Our team are happy to guide you and show you different colour and fabric options available.
Bring a photo of what you are trying to achieve and we will be happy to help.

Ordering

We have a range of courier services to choose from including:

  • STARTRACK - PREMIUM AIR
  • STARTRACK - REGULAR
  • EXPRESS POST - AUS POST
  • REGULAR POST - AUS POST
  • DIRECT FREIGHT

See more information here.

To Calculate Shipping Costs:

  1. Add your items to cart
  2. Go to the shopping cart page
  3. Use the Shipping Price Calculator
  4. Enter your country, state and postcode
  5. Available shipping options and prices will appear automatically

How is shipping calculated:

  1. Shipping costs are automatically calculated based on:
  2. Your delivery location
  3. Parcel size and weight
  4. Available courier services

Once your order has been received we will endeavour to post your items by the following business day.

No worries! If your order has not been dispatched, we can cancel and refund your order.

Please reach out to our customer service team here.

*all changes to orders need to be made before 11am (Melb time).

Absolutely! Please include a list of the items with quantities / colours you would like to add. *Extra shipping fees may apply

Please reach out to our customer service team here.
*all changes to orders need to be made before 11am (Melb time).

Due to the popularity and demand of our products, we are unable to place items on hold without payment.

To ensure you don’t miss out, we recommend keeping an eye on the live inventory quantity located on our products pages or placing an order as soon as you can.

We also offer payment options like Afterpay and Zip upon checkout to make purchasing even easier!

If you need any help, our friendly team is available to assist. 

No, as we are a wholesaler we order everything in bulk and are unable to accomodate small custom orders.

We only ship within Australia, and to New Zealand.

We ship items to New Zealand every day and most orders are received in the time frames below, without delays.
However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

INTERNATIONAL STANDARD, NO Tracking:This is standard budget International post with Australia Post, estimated 8-12 business days.

INTERNATIONAL STANDARD, with Tracking:This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.

INTERNATIONAL EXPRESS, with Tracking:This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.

PLEASE NOTE:We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you

We work a little differently to other wholesalers because we only offer our wholesale rate - no retail prices! So you don't need to have an ABN or a large order to get access to fantastic prices!

Email our team at hello@lunaevents.com.au

To create an Invoice, Quote or Purchase Order, we will require the following information:
Full Name -
Company Name -
Email -
Contact Number -
Delivery Address -

Please include a list of the items with quantities / colours and we will reply with your quoted invoice.

We don't have samples of our products but your are welcome to purchase just 1 before placing your larger order.

We do also offer a 30 day change of mind returns period.

If your order has been put on Backorder, it is most likey due to the items being out of stock.

Once we receive more stock, we will contact you and dispatch your order.

If you're wanting an update on the status of your items, please reach out to our customer service team here.

From time to time when we have an estimated arrival date for incoming stock we will put popular products on our website on a preorder basis.

This allows customers to order before the stock arrives so they can be sure they have reserved the items they need. These dates listed are actually only estimates based on the date our shipping container is booked in to leave our factories.

If you're wanting an update on the status of your items, please reach out to our customer service team here.

Tracking & Delivery

See estimated timeframes below:

*For live updates please reach out to our customer service team here.

EXPRESS POST - Aus Post:
Currently taking approximately 1-3 Business Days
STARTRACK - Premium Air: Currently taking approximately 1-3 Business Days
STARTRACK - Regular:
Currently taking approximately 2-7 Business Days
REGULAR POST - Australia Post:
Currently taking approximately 3-10 Business Days
DIRECT FREIGHT:
Currently taking approximately 2-7 Business Days

To New Zealand : 4-12 business days depending on service

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

Absolutely!
Please reach out to our customer service team here.
*all changes to orders need to be made before 11am (Melb time).

Once your order has been dispatched, an automatic email will be sent which includes your tracking details. If you can't see an email please also check your spam folder. If you have made an account with Luna Events you can also view tracking and other helpful information there.

If sent with Australia Post
Please copy your tracking number and visit Aus Post Tracking

If sent with Startrack
Please copy your tracking number and visit Startrack Tracking

If sent with Direct Freight
Please copy your tracking number and visit Direct Freight Tracking

If your tracking hasn't updated within 72 hours of the last scan, it is most likely still in transit between depots. If you are concerned about the delivery timeframe, you can reach out to your chosen delivery service for more information. (You will need your tracking number on hand).
Australia Post: 13 11 18
Startrack: 132 345
Direct Freight: 1300 347 397

If you are still having issues with tracking your order after contacting the freight company, please reach out to our customer service team here.

If an attempted delivery was made but the parcel was not left, it is most likely due to one of the following reasons:

  • The parcel did not automatically include Authority to Leave (ATL)
  • The delivery driver cannot gain access to the property
  • The chosen courier service has deemed the area unsafe to leave the parcel unattended

In most cases, the courier will leave a card or notify you by email with instructions for arranging redelivery.

Pickups

Yes! Once you have finalised your order in the cart, proceed to the checkout page and select"local pickup".

Pick ups are available Monday to Friday 10am-4pm.

Pick ups can be collected from our warehouse door to the left.
65 Barry Street
Warehouse 10
Bayswater VIC 3153

Directly off Barry street, Next to Red Cafe Orexi
Put 65 Barry Street Bayswater into your GPS

You will receive a notification once your order is ready for collection the following business day, if you require your order urgently please reach out to our customer service team here.

Yes! You are welcome to send a colleague, friend or family member.
Please note once the order has been collected from our warehouse it is their responsibility to deliver the items to you.

Absolutely! Please reach out to our customer service team here.

*all changes to orders need to be made before 11am (Melb time).

Returns & Refunds

At Luna Events, we pride ourselves on our customer service and are happy to offer a 30-day returns period for most of our products.

RETURN IN 3 SIMPLE STEPS:

  1. Contact us via email with your order number and note in the email the items you would like to return, along with the reason why.
  2. Complete the return form we send to you and place it inside your return parcel.
  3. Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you.

See our full returns policy here.

Please know that return postage is the responsibility of the customer, unless the item/s received are damaged or faulty.

Alternatively, you can return your items in person to our showroom in Bayswater.

Please notify us within 72 hours of receiving your delivery if your order is incorrect, items are missing, or any products have arrived damaged.

After assessing the issue, we’ll provide a suitable resolution.

Please reach out to our customer service team here.

If your order didn’t arrive in time for your event, we’re happy to help. You can return the items (as per our return policy), and we’ll issue a refund for the products. The original shipping fees are non-refundable.

Please note that all shipping services are handled by third-party carriers and Luna Events cannot be held responsible for delivery delays. However, we're here to support you if your parcel is delayed and you no longer need the items.

If your order has been returned to sender we will send you an email to notify you once it has been returned to our warehouse.

You will have the option of having the items re-sent at an additional cost or we can just simply process a refund for the items if you no longer require them.

Your order might be Returned to Sender for one of the following reasons:

  • Incorrect/Incomplete Address
  • Unclaimed Package
  • Failed Delivery Attempts
  • Refused Delivery
  • Damaged in Transit
  • Unpaid Customs/Duties
  • Unsafe Location

Product Information

Click here to be taken to tablecloth sizing charts.

Tablecloths, Table Skirting & Napkins:

This 100% polyester material is quite resistant to wrinkles, though when you first receive them, they may require ironing due to wrinkles created during transport.

Please use the synthetic setting on your iron.

These tablecloths can also be tumble dried on a warm setting, which we recommend, as this is a great way to remove the wrinkles caused during delivery.

Lycra Chair Covers & Dry Bar covers:

Wash in cold water only, delicate cycle. Can be tumble dried on a low heat.

Lycra Chair Bands, All Sashes & Runners:

For the Lycra Chair Bands, please be careful not to over stretch, as fraying can occur if they are forcefully pulled apart. To fit, simply slide each band over your preferred chair and they easily fit into place.

Please be aware that the Buckles / Sliders also can’t be removed.

If the Lycra Bands, Sashes or Runners require washing, due to the delicate nature of these items, we suggest hand washing in a warm water, with a small amount of colour fast washing detergent.

The ‘gsm’ refers to how thick the chair covers are. So the 160gsm chair covers will have the most transparency and the 210gsm the least. The size and colour of the chair also contributes. Chair covers will show more transparency on large chairs as they are stretched more.

Our 160gsm and 170gsm are incredibly popular products, but if you are concerned about transparency and looking for a more opaque look, we’d suggest the 190s and 210gsm chair covers.

Please contact our customer service team for any further clarity on this decision here.

Regular Polyester (Classic Polyester)

  • Smooth, subtly lustrous surface with a crisp hand feel - ideal for vibrant colour payoff and a neat, tailored appearance.

  • Light-to-medium weight and quick to launder and dry, making it a go-to choice for high-turnover venues and everyday celebrations.

  • Delivers reliable durability and stain resistance at an economical price, which is why it remains one of our best-selling fabrics.

Premium Spun Polyester (Linen-Touch Upgrade)

  • Woven from finer, air-spun fibres that create a soft, linen-like hand feel and a luxurious matte finish.

  • The finer weave allows the cloth to fall in graceful folds, giving tables a richer, more upscale silhouette.

  • Guests instantly notice the weightier fabric and natural texture—perfect for weddings, corporate galas, or any event where first impressions count.

  • Maintains its plush feel and colour after repeated industrial washes, so you enjoy premium aesthetics without sacrificing durability.

Simple Stand Set for 3x3m Backdrop

The Simple Stand Set is our most budget-friendly option. It is a great choice if you need a basic 3x3m frame for one backdrop curtain and want an affordable setup for occasional use.

This stand includes three extendable posts, two corner connectors and two feet/base pieces. It can be adjusted from approximately 1.8m up to 3m in both height and width, making it suitable for our standard 3m x 3m backdrop curtains. They have an approximate 3cm pole width, a stand weight of approximately 7.5kg and a weight rating of up to 10kg.

The bases on this model are only slightly weighted, which helps keep the price and postage lower. For windy areas, outdoor use, or spaces where the stand could be knocked, we recommend weighing down the bases with tent pegs on grass or sandbags on solid surfaces.

Adjustable Backdrop Stand with Steel Base, Black 3x3m

The Adjustable Backdrop Stand with Steel Base is a heavier and more polished-looking option. It has a black finish, weighted steel base plates, telescopic metal uprights and strong hollow metal crossbars. It also includes a foam-lined carry bag, which makes it easier to transport and store.

This stand uses a click-together crossbar system. The height adjusts from 1.1m to 3m, while the width can be set at 1.5m, 2.25m or 3m using the 75cm joining crossbars. This means the width is adjustable in set increments, rather than sliding freely to any width. The stand weighs 16.15kg and the weight rating is 10kg maximum, evenly distributed.

This option is ideal for customers who want a neater black frame, heavier bases, convenient storage and a frame that can be used for backdrop curtains, balloon garlands, lightweight artificial florals or draping.

Backdrop Stand Set, Pipe and Drape 3m x 3m

The Backdrop Stand Set, Pipe and Drape is our professional-style option. It is designed for weddings, events and professional setups where customers may need a stronger, more stable and versatile system.

This set includes two heavy base plates and spigots, one extendable crossbar and two extendable upright posts. The base plates are 6.5kg each and the system adjusts from 1.8m to 3m in both height and width. The crossbar also has secure locking points at 2.3m and 3m.

The pipe and drape system uses lightweight, high-strength aluminium poles with easy-click fittings, so no tools are required. It also has a ball-bearing locking mechanism to help keep the uprights secure and reduce the risk of accidental collapse. The weight rating is up to 25kg, making it the strongest of the three options.

Another key benefit is that this system is expandable. Additional crossbars, uprights and brackets can be added to create larger shapes, extended or layered backdrops or more customised event designs.

Which backdrop stand should I choose?

Choose the Simple Stand Set if you want the most affordable option for a standard 3m x 3m backdrop curtain.

Choose the Adjustable Backdrop Stand with Steel Base if you want a black frame, weighted steel bases, a carry bag and a neater-looking setup for events, photo booths, balloon garlands or lightweight decorative displays.

Choose the Pipe and Drape Stand Set if you want the strongest and most professional option, especially for regular event use, heavier decorations, larger setups or future expansion.

Important safety note: All freestanding backdrop frames should be used with care.
For outdoor setups, windy areas, uneven flooring or areas where guests may bump
into the frame, we recommend adding extra weight to the bases with sandbags or
suitable weights. Decorations should be evenly distributed across the frame to
help maintain balance.

With several materials and styles available, how do you know which is right for you?

Here’s a quick guide to help you choose the perfect napkin for your event.

1. Cloth Napkin (Polyester) – Budget-Friendly & Practical
If you’re hosting a large event and need an affordable, reliable option, our incredibly popular polyester napkins are a great go-to. They’re durable, wrinkle-resistant, and easy to style. Ideal for venues, casual weddings, or high-volume events where practicality is key. They come in a huge variety of colours, something for any theme.

  • Feel: Smooth and structured
  • Look: Clean, minimal, slight shine
  • Popular for: Bulk styling, parties and weddings, budget events, schools, venues, clubs and associations
  • Variety: Available in a huge variety of colours; classic, formal, bold, bright, and pastel

2. Premium Cloth Napkin (Spun Polyester) – Affordable Elegance
Looking for an elevated feel without a premium price tag? The spun polyester napkin is a step up from standard polyester, with a softer, more natural texture and a heavier drape that mimics cotton. These are perfect for events where you want a refined look that’s still cost-effective.

  • Feel: Softer, cotton-like
  • Look: Matte finish, folds beautifully
  • Popular for: Formal dinners, weddings, elegant but durable styling

3. Premium Linen Blend Napkin – Textured & Stylish
For a more luxurious and modern finish, our linen blend napkins offer a naturally textured look and a breathable, soft feel. This fabric adds effortless sophistication to your table setting and suits a wide range of themes from rustic boho to timeless elegance.

  • Feel: Light, breathable, with soft texture
  • Look: Subtle texture, upscale finish
  • Popular for: Weddings, styled shoots, formal dinners, luxe table layering

4. Rustic Cotton Napkin – Relaxed & Organic
The Rustic Cotton Napkin is all about effortless charm. Made from natural cotton with a soft, raw-edge finish, these napkins add warmth and character to rustic, coastal, or boho-themed events. They’re slightly more relaxed in appearance than our polished cotton napkin, offering texture and authenticity without compromising on style.

  • Feel: Soft and lightweight with a natural weave
  • Look: Raw edges, relaxed drape, rustic finish
  • Popular for: Boho weddings, coastal styling, earthy table settings

5. Cotton Napkin – Natural & Timeless
Our classic cotton napkins are the most premium option, made from 100% cotton with a smooth, crisp finish. These offer a refined, eco-conscious choice for those seeking elegance and simplicity. The perfect balance of softness and structure, they work beautifully for upscale and timeless event styling.

  • Feel: Ultra-soft and breathable
  • Look: Crisp, polished, effortlessly elegant
  • Popular for: High-end weddings, organic-style events, sustainability-conscious clients

Still unsure? Reach out to our team - we’re here to help you choose the perfect napkin for your special day.

Our artificial flowers are carefully packed for transit, but they may arrive looking a little flattened or compressed. This is completely normal, as our flowers are packaged tightly by our suppliers to help protect them during shipping.

In some cases, we may also need to gently bend the wire stems so they fit safely in the box. These can easily be straightened and reshaped once received.

Once unpacked, we recommend allowing your flowers to air out for a little while. You can then gently fluff and shape the petals, leaves and stems by hand to help them return to their natural shape.

For best results:

  • Separate the petals and leaves gently with your fingers.
  • Bend and adjust the stems to create a fuller, more natural look.
  • Leave the flowers in a vase or open space for a few hours so they can settle.
  • For stubborn creases, you can carefully use light steam from a distance, but avoid placing the flowers directly against heat or water.

With a little shaping, your flowers should look beautifully full and ready to style.

VIP Membership Accounts

Create an account by going to the Log In page and clicking Create Account.

For Desktop: Click on Account Icon top right of the home page
For Mobile: Click the hamburger menu (3 lines) top right, then click Log in at the bottom of this menu

Enter your email address / Click Forgot Password

Enter your email address again (This will send you a link to your email to reset password)

Go to your email and click on link and follow instructions.

You can login and edit your details in your account settings. If you are having trouble, please reach out to our customer service team here.

Once you have logged into you account you will need to go to "Order History", in here you will be able to see all of your previous orders.

Your discount will be automatically applied to your order total on the final checkout page.

To ensure the discount is applied correctly, please log in before adding items to your cart.

BRONZE - access to exclusive deals

SILVER - 5%

GOLD - 10%

For further information, click here.

We work a little differently to other wholesalers because we offer our wholesale rate to everyone - no retail prices! So you don't need to have an ABN or a large order to get access to fantastic prices!