Returns

30 Day Money Back Guarantee*

For change of mind returns:
  • Please return products to our warehouse in the new condition they were received in with a note clearly identifying your order number and contact details and that you are returning for a refund.
  • We will issue your refund, minus the original postage cost as soon as we have received and inspected the goods you have returned. This is usually within 2 weeks of the day you post it back to us, but may be slightly longer especially for international returns. We can not issue returns for goods used or damaged by the returning customer.
  • *No returns or refunds are accepted for change of mind on clearance items.

Returns Address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

For any product faults or errors:
  • Please contact us via phone or email asap after receiving your order and our customer service team will assist enthusiastically.
  • Luna Wedding & Event Supplies highly encourage our customers to open their package as soon as they receive it and check they are happy with the order. We are very proud of our quality control systems, excellent packers and fast postage process, which is reflected in our customer satisfaction and feedback. However, like in any dispatch business, packing mistakes and manufacturing faults can very occasionally occur. We do occasionally also sell products with manufacturing imperfections, but these faults will be clearly disclosed in the product description tab above (such as some clearance items/ items with paint imperfections, etc). If you receive an item that you believe has an additional fault or was not what you ordered contact us immediately. We will always work with our customers to resolve any issues in accordance with our gold star refund/returns policy as an utmost priority.
  • Please note we can not refund items that have been used.