Contact Us

Fill out my online form.

See important info on Christmas Postage and Opening Hours further down this page.

Call Us:
1300 465 862 (1300 GO LUNA)

Or from outside Australia: +613 9762 4431

Customer Service Phone Support hours: 
Mon-Fri 8:30am-4:30pm AEST (excludes Public Holidays, see Christmas Trading below)

Warehouse Pickup and Showroom:
Mon-Fri, 10:00am-4:00pm AEST (Christmas trading hours below)
Warehouse 10
65 Barry St
Bayswater, Vic 3153
NOTE: we have our own car park and are on the right side of Cafe Orexi if you are facing the cafe from the road. (the other entrances to 65 are on the left)

Christmas Holiday Trading Hours and Shipping Information: 

SHIPPING AND DISPATCH:
We will be dispatching on all days excluding days we are listed as CLOSED.
Please contact us if you are not sure about estimated shipping timeframe, please consider allowing extra time for shipping as we cannot guarantee arrival date. Postal services do not operate on the days we are CLOSED.

PHONE SUPPORT AND OPENING HOURS:

Mon 23rd Dec
Normal Trading

Tues 24th Dec
Normal Trading, but please call if possible before visiting our Showroom as we will have limited staff and would like to make things as quick as possible for you. If you know what you want to buy please purchase it online and select "free pickup" and come down to collect it.

Christmas Day - CLOSED

Boxing Day - CLOSED

Friday 27th Dec 
Phone Support: 9am-4:30pm 
Pickup: 11am-4pm
Showroom: 11am-4pm but please call before coming, as we will have limited staff on this day and want to make things as quick as possible for you. If you know what you want to buy please purchase it online and select "free pickup" and come down to collect it. 

Saturday 28th Dec - CLOSED

Sunday 29th Dec - CLOSED

Monday 30th Dec
Phone Support: 9am-4pm
Pickup: 11am-4pm
Showroom: Via Appointment Only between 11am-4pm, (please call or email to arrange or place your order online and select "free pickup" and just come and pick it up from pickup bay)  

Tuesday 31st Dec - CLOSED

New Years Day - CLOSED

Thursday 2nd Jan - CLOSED 

Friday 3rd Jan
Phone Support: 9am-4pm
Pickup: 11am-4pm
Showroom: Via Appointment Only between 11am-4pm, (please call or email to arrange or place your order online and select "free pickup" and just come and pick it up from pickup bay) 

Sunday 5th Jan - CLOSED

Sunday 5th Jan - CLOSED

Monday 6th Jan - Back to Normal Trading hours

Postal Address + Returns:
Luna Wedding and Event Supplies
10/65 Barry Street
Bayswater, Vic 3153
Australia