COVID19 UPDATE: Thursday, 1st April:
To our amazing customers, our online store is still open for business and we are shipping all orders as per usual. We are taking social distancing and hygiene measures very seriously though and primarily working remotely. We ask you to please observe all government directive of not entering the community if you have any symptoms of being unwell. The changes below specific to LUNA and will be updated when needed:
Call Us: 1300 465 862 (1300 GO LUNA)
Customer Service Phone Support:
Mon-Fri 9am-4:30pm AEST
Customer enquiries are still being taken by phone as usual and this will not change as customer service can occur remotely. We encourage you to call and talk through anything you need. Our customer service are highly knowledgable on our products and can solve pretty much anything remotely. We will however be diverting phones and transitioning to working remotely, so if you reach a voicemail please leave a message and we will call you straight back. :)
Dispatch / Shipping:
Still dispatching all online orders daily Mon-Fri from Bayswater while observing strict hygiene and social distancing guidelines well beyond the gov requirement. Freight is expected to continue indefinitely as it is an essential service.
Pickup / Drop-off - Online Order Click and Collect from Bayswater VIC:
Pickup is still available at our Bayswater Warehouse via appointment only. Please do not just turn up as the premises may not be attended.
Place your order online and select “free pickup” and then call to arrange pickup time that suits. When you come to pickup collect at the large orange PICK UP sign door.
65 Barry Street
Bayswater, Vic 3153
NOTE: we are located on the RIGHT hand side of Cafe Orexi, (other entrances to 65 are on the left side)
For customers who need to view products before purchase please call in advance to make an appointment and we will do our best to accomodate. We are limiting the showroom to 1 customer at a time (2 if you are a couple). We will definitely make time for you, but please call ahead to arrange. Please wait outside if there is already a customer in the Showroom. If you need
- When you enter, know that surfaces have been sterilised and you will be asked to use hand sanitiser and given disposable gloves before touching any products.
- For everyone’s safety please do not bring small children into the showroom. If you have children with you please just call us and we will work out how best show you products. There is parking right near the front door and we will come outside and if needed.