Call Us: 03 9762 4431
COVID19 UPDATE: Thursday, 9th July:
To our amazing customers, our online store is still open for business and we are shipping all orders as usual to every state in Australia and New Zealand.
Throughout the pandemic we have taken and are continuing to take social distancing and hygiene measures very seriously and following all local government directives. We ask you to please abide by the local government directives specific to you and your circumstances. The changes below are specific to LUNA and will be updated when needed:
Dispatch / Shipping:
We are still dispatching all online orders daily Mon-Fri while observing strict hygiene and social distancing guidelines well beyond the gov requirement. Since the start of the pandemic there have been some minor occasional delays to postage services, so allowing an extra day or 2 to be on the safe side is a good idea. All orders placed by 11am will be shipped the same day (mon-fri) from our warehouse. If you need something to go out urgently and wish to discuss postage please call us.
Customer Service Phone Support:
Mon-Fri 9am-4:30pm AEST
Customer enquiries are still being taken by phone as usual and this will not change as customer service can occur remotely when needed. We encourage you to call and talk through anything you need. Our customer service are highly knowledgable on our products and can solve pretty much anything remotely. :)
Pickup / Drop-off - Online Order Click and Collect from Bayswater VIC:
Pickup is still available at our Bayswater Offices via appointment only.
Please do not just turn up as the premises may not be attended.
Place your order online and select “free pickup” and then call to arrange pickup time that suits. When you come to pickup collect at the large orange PICK UP sign door.
10/65 Barry Street
Bayswater, Vic 3153
NOTE: we are located on the RIGHT hand side of Cafe Orexi, (other entrances to 65 are on the left side)
For customers who need to view products before purchase please call in advance to make an appointment and we will do our best to accomodate. We are limiting the showroom to 1 customer at a time. We will definitely make time for you, but please call ahead to arrange. Please wait outside if there is already a customer in the Showroom.
- When you enter, know that surfaces have been sterilised and you will be asked to use hand sanitiser and given disposable gloves before touching any products.
- For everyone’s safety please do not bring small children into the showroom. If you have children with you please just call us and we will work out how best show you products. There is parking right near the front door and we will come outside and if needed.
PLEASE NOTE: Luna supplies a variety of products to businesses as well as the general public. During stage 3 lock downs it is up to you as the customer to know if you are leaving your house to engage in purchasing essential supplies for your work or home. We have fast shipping and excellent customer service, so please don't hesitate in calling us to talk through any products you may prefer to have delivered rather than purchasing in person.