Artificial Peony Rose - White
This Premium White Peony Rose is so versatile! Silky realistic fabric flower head with long stems that have flexible wire inserts. Use for creating s wedding bouquets, or wrap the wire stems around centrepieces, frame and mesh wedding arches for a spectacular display! Perfect for all types of wedding, event and party setups.
- Peony heads: 9cm
- Length: 23cm.
- Size: Flower head size: 9cm diameter, length: 23cm
- Colour: White
- Design: Versatile decorative artificial Hot Pink peony flower stems. Fabric flower heads with bendable green stems that are perfect for creating bouquets, decorating aisles, chairs, backdrops and flower stands and centrepieces. Looks gorgeous and easy to tie the bunches onto our Tulle and Chiffon Ruffle backdrop!
This Premium White Peony Rose is so versatile! Silky realistic fabric flower head with long stems that have flexible wire inserts. Use for creating s wedding bouquets, or wrap the wire stems around centrepieces, frame and mesh wedding arches for a spectacular display! Perfect for all types of wedding, event and party setups.
- Peony heads: 9cm
- Length: 23cm.
- Size: Flower head size: 9cm diameter, length: 23cm
- Colour: White
- Design: Versatile decorative artificial Hot Pink peony flower stems. Fabric flower heads with bendable green stems that are perfect for creating bouquets, decorating aisles, chairs, backdrops and flower stands and centrepieces. Looks gorgeous and easy to tie the bunches onto our Tulle and Chiffon Ruffle backdrop!
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
Artificial Peony Rose - Blush Pink
This Premium Pink Peony Rose is so versatile! Silky realistic fabric flower head with long stems that have flexible wire inserts. Use for creating s wedding bouquets, or wrap the wire stems around centrepieces, frame and mesh wedding arches for a spectacular display! Perfect for all types of wedding, event and party setups.
- Peony heads: 9cm
- Length: 23cm.
- Size: Flower head size: 9cm diameter, length: 23cm
- Colour: Blush Pink
- Design: Versatile decorative artificial Blush Pink peony flower stems. Fabric flower heads with bendable green stems that are perfect for creating bouquets, decorating aisles, chairs, backdrops and flower stands and centrepieces. Looks gorgeous and easy to tie the bunches onto our Tulle and Chiffon Ruffle backdrop!
This Premium Pink Peony Rose is so versatile! Silky realistic fabric flower head with long stems that have flexible wire inserts. Use for creating s wedding bouquets, or wrap the wire stems around centrepieces, frame and mesh wedding arches for a spectacular display! Perfect for all types of wedding, event and party setups.
- Peony heads: 9cm
- Length: 23cm.
- Size: Flower head size: 9cm diameter, length: 23cm
- Colour: Blush Pink
- Design: Versatile decorative artificial Blush Pink peony flower stems. Fabric flower heads with bendable green stems that are perfect for creating bouquets, decorating aisles, chairs, backdrops and flower stands and centrepieces. Looks gorgeous and easy to tie the bunches onto our Tulle and Chiffon Ruffle backdrop!
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
Artificial Peony Rose - Hot Pink
This Premium Hot Pink Peony Rose is so versatile! Silky realistic fabric flower head with long stems that have flexible wire inserts. Use for creating s wedding bouquets, or wrap the wire stems around centrepieces, frame and mesh wedding arches for a spectacular display! Perfect for all types of wedding, event and party setups.
- Peony heads: 9cm
- Length: 23cm
- Size: Flower head size: 9cm diameter, length: 23cm
- Colour: Hot Pink
- Design: Versatile decorative artificial Hot Pink peony flower stems. Fabric flower heads with bendable green stems that are perfect for creating bouquets, decorating aisles, chairs, backdrops and flower stands and centrepieces. Looks gorgeous and easy to tie the bunches onto our Tulle and Chiffon Ruffle backdrop!
This Premium Hot Pink Peony Rose is so versatile! Silky realistic fabric flower head with long stems that have flexible wire inserts. Use for creating s wedding bouquets, or wrap the wire stems around centrepieces, frame and mesh wedding arches for a spectacular display! Perfect for all types of wedding, event and party setups.
- Peony heads: 9cm
- Length: 23cm
- Size: Flower head size: 9cm diameter, length: 23cm
- Colour: Hot Pink
- Design: Versatile decorative artificial Hot Pink peony flower stems. Fabric flower heads with bendable green stems that are perfect for creating bouquets, decorating aisles, chairs, backdrops and flower stands and centrepieces. Looks gorgeous and easy to tie the bunches onto our Tulle and Chiffon Ruffle backdrop!
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
Artificial Rose - Peach (18cm Premium Single Stems)
Peony heads: 9cm
Length: 18cm.
- Design: Versatile decorative artificial Peach peony flower stems. Fabric flower heads with bendable green stems that are perfect for creating bouquets, decorating aisles, chairs, backdrops and flower stands and centrepieces. Looks gorgeous and easy to tie the bunches onto our Tulle and Chiffon Ruffle backdrop!
- Colour: Imitation Peach Peony
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
Small Cherry Blossom Branches - White (50cm)
Exquisite premium small artificial Cherry Blossom Branches for weddings and event displays!
Multiple colours available including these vibrant white cherry blossoms! 50cm in length with bendable wire inserts, our vibrantly coloured premium artificial cherry blossom flower branches make both great centrepiece or filler flowers. The branches off the main stem can be spread into the desired position and the stem can either be left straight for Vase floral arrangements or bent to wrap around Wire Mesh Backdrop Frames, Wedding Arches, etc. To create instagram worthy hanging displays hook them over backdrop frames, arches or hang them from walls, ceilings and doorways. Each cherry blossom branch stem has multiple smaller stems laden with silk cherry blossom flowers.
Please Note: These are priced individually ($3.50 each + gst) and are sold in sets of 2. If you select '2' in the quantity drop down box you will receive 2 stems, '4' will be 4 stems, etc. (The first image is of ONE stem).
Full specs in Product Description tab:
- Flower head size: 2cm-3cm diameter approx.
- Total length: 50cm
Quantity: Priced individually ($3.50 each + gst) and are sold in sets of 2. If you select '2' in the quantity drop down box you will receive 2 stems, '4' will be 4 stems, etc. (The first image is of ONE stem).
Uses:
Popular for decorating wedding arches, backdrops, aisles and for using in conjunction with our Vases, Iron Flower Stand and Ceiling Decoration range. To add even more depth and texture to your floral display consider adding some Large Cherry Blossom Branches, White Rose Flower Vines, Large White Hanging Wisteria and Greenery Garlands!
Colour: White with brown stems.
Material: Fabric flowers, plastic and wire stems.
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
Small Cherry Blossom Branches - Blue (50cm)
Exquisite premium small artificial Cherry Blossom Branches for weddings and event displays.
Multiple colours available including these vibrant blue cherry blossoms! 50cm in length with bendable wire inserts, our vibrantly coloured premium artificial cherry blossom flower branches make both great centrepiece or filler flowers. The branches off the main stem can be spread into the desired position and the stem can either be left straight for Vase floral arrangements or bent to wrap around Wire Mesh Backdrop Frames, Wedding Arches, etc. To create instagram worthy hanging displays hook them over backdrop frames, arches or hang them from walls, ceilings and doorways. Each cherry blossom branch stem has multiple smaller stems laden with silk cherry blossom flowers.
Please Note: These are priced individually ($3.50 each + gst) and are sold in sets of 2. If you select '2' in the quantity drop down box you will receive 2 stems, '4' will be 4 stems, etc. (The first image is of ONE stem).
Full specs in Product Description tab:
- Flower head size: 2cm-3cm diameter approx.
- Total length: 50cm
Quantity: Priced individually ($3.50 each + gst) and are sold in sets of 2. If you select '2' in the quantity drop down box you will receive 2 stems, '4' will be 4 stems, etc. (The first image is of ONE stem).
Uses:
Popular for decorating wedding arches, backdrops, aisles and for using in conjunction with our Vases, Iron Flower Stand and Ceiling Decoration range. To add even more depth and texture to your floral display consider adding some Large Cherry Blossom Branches, Blue Rose Flower Vines, Large Blue Hanging Wisteria and Greenery Garlands!
Colour: Blue with brown stems.
Material: Fabric flowers, plastic and wire stems.
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
Small Cherry Blossom Branches - Pink (50cm)
Exquisite premium small artificial Cherry Blossom Branches for weddings and event displays.
Multiple colours available including these vibrant pink cherry blossoms! 50cm in length with bendable wire inserts, our vibrantly coloured premium artificial cherry blossom flower branches make both great centrepiece or filler flowers. The branches off the main stem can be spread into the desired position and the stem can either be left straight for Vase floral arrangements or bent to wrap around Wire Mesh Backdrop Frames, Wedding Arches, etc. To create instagram worthy hanging displays hook them over backdrop frames, arches or hang them from walls, ceilings and doorways. Each cherry blossom branch stem has multiple smaller stems laden with silk cherry blossom flowers.
Please Note: These are priced individually ($3.50 each + gst) and are sold in sets of 2. If you select '2' in the quantity drop down box you will receive 2 stems, '4' will be 4 stems, etc. (The first image is of ONE stem).
Full specs in Product Description tab:
- Flower head size: 2cm-3cm diameter approx.
- Total length: 50cm
Quantity: Priced individually ($3.50 each + gst) and are sold in sets of 2. If you select '2' in the quantity drop down box you will receive 2 stems, '4' will be 4 stems, etc. (The first image is of ONE stem).
Uses:
Popular for decorating wedding arches, backdrops, aisles and for using in conjunction with our Vases, Iron Flower Stand and Ceiling Decoration range. To add even more depth and texture to your floral display consider adding some Large Cherry Blossom Branches, Pink Rose Flower Vines, Large Pink Hanging Wisteria and Greenery Garlands!
Colour: Pink with brown stems.
Material: Fabric flowers, plastic and wire stems.
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
Small Cherry Blossom Branches - Purple (50cm)
Exquisite premium small artificial Cherry Blossom Branches for weddings and event displays.
Multiple colours available including these vibrant purple cherry blossoms! 50cm in length with bendable wire inserts, our vibrantly coloured premium artificial cherry blossom flower branches make both great centrepiece or filler flowers. The branches off the main stem can be spread into the desired position and the stem can either be left straight for Vase floral arrangements or bent to wrap around Wire Mesh Backdrop Frames, Wedding Arches, etc. To create instagram worthy hanging displays hook them over backdrop frames, arches or hang them from walls, ceilings and doorways. Each cherry blossom branch stem has multiple smaller stems laden with silk cherry blossom flowers.
Please Note: These are priced individually ($3.50 each + gst) and are sold in sets of 2. If you select '2' in the quantity drop down box you will receive 2 stems, '4' will be 4 stems, etc. (The first image is of ONE stem).
Full specs in Product Description tab:
- Flower head size: 2cm-3cm diameter approx.
- Total length: 50cm
Quantity: Priced individually ($3.50 each + gst) and are sold in sets of 2. If you select '2' in the quantity drop down box you will receive 2 stems, '4' will be 4 stems, etc. (The first image is of ONE stem).
Uses:
Popular for decorating wedding arches, backdrops, aisles and for using in conjunction with our Vases, Iron Flower Stand and Ceiling Decoration range. To add even more depth and texture to your floral display consider adding some Large Cherry Blossom Branches, Rose Flower Vines and Greenery Garlands!
Colour: Purple with brown stems.
Material: Fabric flowers, plastic and wire stems.
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
Small Cherry Blossom Branches - Yellow (50cm)
Exquisite premium small artificial Cherry Blossom Branches for weddings and event displays.
Multiple colours available including these vibrant yellow cherry blossoms! 50cm in length with bendable wire inserts, our vibrantly coloured premium artificial cherry blossom flower branches make both great centrepiece or filler flowers. The branches off the main stem can be spread into the desired position and the stem can either be left straight for Vase floral arrangements or bent to wrap around Wire Mesh Backdrop Frames, Wedding Arches, etc. To create instagram worthy hanging displays hook them over backdrop frames, arches or hang them from walls, ceilings and doorways. Each cherry blossom branch stem has multiple smaller stems laden with silk cherry blossom flowers.
Please Note: These are priced individually ($3.50 each + gst) and are sold in sets of 2. If you select '2' in the quantity drop down box you will receive 2 stems, '4' will be 4 stems, etc. (The first image is of ONE stem).
Full specs in Product Description tab:
- Flower head size: 2cm-3cm diameter approx.
- Total length: 50cm
Quantity: Priced individually ($3.50 each + gst) and are sold in sets of 2. If you select '2' in the quantity drop down box you will receive 2 stems, '4' will be 4 stems, etc. (The first image is of ONE stem).
Uses:
Popular for decorating wedding arches, backdrops, aisles and for using in conjunction with our Vases, Iron Flower Stand and Ceiling Decoration range. To add even more depth and texture to your floral display consider adding some Large Cherry Blossom Branches, Rose Flower Vines, Large Hanging Wisteria and Greenery Garlands!
Colour: Yellow with brown stems.
Material: Fabric flowers, plastic and wire stems.
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
Small Cherry Blossom Branches - Orange (50cm)
Exquisite premium small artificial Cherry Blossom Branches for weddings and event displays.
Multiple colours available including these vibrant orange cherry blossoms! 50cm in length with bendable wire inserts, our vibrantly coloured premium artificial cherry blossom flower branches make both great centrepiece or filler flowers. The branches off the main stem can be spread into the desired position and the stem can either be left straight for Vase floral arrangements or bent to wrap around Wire Mesh Backdrop Frames, Wedding Arches, etc. To create instagram worthy hanging displays hook them over backdrop frames, arches or hang them from walls, ceilings and doorways. Each cherry blossom branch stem has multiple smaller stems laden with silk cherry blossom flowers.
Please Note: These are priced individually ($3.50 each + gst) and are sold in sets of 2. If you select '2' in the quantity drop down box you will receive 2 stems, '4' will be 4 stems, etc. (The first image is of ONE stem).
Full specs in Product Description tab:
- Flower head size: 2cm-3cm diameter approx.
- Total length: 50cm
Quantity: Priced individually ($3.50 each + gst) and are sold in sets of 2. If you select '2' in the quantity drop down box you will receive 2 stems, '4' will be 4 stems, etc. (The first image is of ONE stem).
Uses:
Popular for decorating wedding arches, backdrops, aisles and for using in conjunction with our Vases, Iron Flower Stand and Ceiling Decoration range. To add even more depth and texture to your floral display consider adding some Large Cherry Blossom Branches, Rose Flower Vines, Large Hanging Wisteria and Greenery Garlands!
Colour: Orange with brown stems.
Material: Fabric flowers, plastic and wire stems.
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
Large Cherry Blossom Branch - White (1.1m)
Spectacular premium artificial Cherry Blossom Branches for weddings and event displays.
Two Seperate Branches Per Pack. (The first image is of ONE branch).
Multiple colours available including these vibrant white cherry blossoms! Our premium artificial flower branches are extremely versatile as they have bendable wire inserts and plastic hooked ends. To create instagram worthy hanging displays hook them over backdrop frames, arches or hang them from walls, ceilings and doorways. For standing / upright displays the plastic hooked end can be snipped to your desired size, stretched out or folded over on itself to provide extra stability in Vases and Centrepieces. Each cherry blossom branch stem has multiple smaller stems laden with silk cherry blossom flowers.
Please Note: These are priced individually ($7.86 each + gst) and are sold in sets of 2. If you select '2' in the quantity drop down box you will receive 2 stems, '4' will be 4 stems, etc. (The first image is of ONE stem).
Full specs in Product Description tab:
- Flower head size: 2cm-3cm diameter approx.
- Total length: 1.1m
Quantity: Priced individually ($7.86 each + gst) and are sold in sets of 2. If you select '2' in the quantity drop down box you will receive 2 stems, '4' will be 4 stems, etc. (The first image is of ONE stem).
Uses:
Popular for decorating wedding arches, backdrops, aisles and for using in conjunction with our Vases, Iron Flower Stand and Ceiling Decoration range. To add even more depth and texture to your floral display consider adding some White Rose Flower Vines, Large White Hanging Wisteria and Greenery Garlands!
Colour: White with brown stems.
Material: Fabric flowers, plastic and wire stems.
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
Large Cherry Blossom Branch - Blue (1.1m)
Spectacular premium artificial Cherry Blossom Branches for weddings and event displays!
Two Seperate Branches Per Pack. (The first image is of ONE branch).
Multiple colours available including these vibrant blue cherry blossoms! Our premium artificial flower branches are extremely versatile as they have bendable wire inserts and plastic hooked ends. To create instagram worthy hanging displays hook them over backdrop frames, arches or hang them from walls, ceilings and doorways. For standing / upright displays the plastic hooked end can be snipped to your desired size, stretched out or folded over on itself to provide extra stability in Vases and Centrepieces. Each cherry blossom branch stem has multiple smaller stems laden with silk cherry blossom flowers.
Please Note: These are priced individually ($13.90 each + gst) and are sold in sets of 2. If you select '2' in the quantity drop down box you will receive 2 stems, '4' will be 4 stems, etc. (The first image is of ONE stem).
Full specs in Product Description tab:
-Flower head size: 2cm-3cm diameter approx.
- Total length: 1.1m
Quantity: Priced individually ($13.90 each + gst) and are sold in sets of 2. If you select '2' in the quantity drop down box you will receive 2 stems, '4' will be 4 stems, etc. (The first image is of ONE stem).
Uses:
Popular for decorating wedding arches, backdrops, aisles and for using in conjunction with our Vases, Iron Flower Stand and Ceiling Decoration range. To add even more depth and texture to your floral display consider adding some White Rose Flower Vines, Large Turquoise Hanging Wisteria and Greenery Garlands!
Colour: Blue with brown stems.
Material: Fabric flowers, plastic and wire stems.
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
Large Cherry Blossom Branch - Pink (1.1m)
Spectacular premium artificial Cherry Blossom Branches for weddings and event displays.
Two Seperate Branches Per Pack. (The first image is of ONE branch).
Multiple colours available including these vibrant pink cherry blossoms! Our premium artificial flower branches are extremely versatile as they have bendable wire inserts and plastic hooked ends. To create instagram worthy hanging displays hook them over backdrop frames, arches or hang them from walls, ceilings and doorways. For standing / upright displays the plastic hooked end can be snipped to your desired size, stretched out or folded over on itself to provide extra stability in Vases and Centrepieces. Each cherry blossom branch stem has multiple smaller stems laden with silk cherry blossom flowers.
Please Note: These are priced individually ($13.90 each + gst) and are sold in sets of 2. If you select '2' in the quantity drop down box you will receive 2 stems, '4' will be 4 stems, etc. (The first image is of ONE stem).
Full specs in Product Description tab:
-Flower head size: 2cm-3cm diameter approx.
- Total length: 1.1m
Quantity: Priced individually ($13.90 each + gst) and are sold in sets of 2. If you select '2' in the quantity drop down box you will receive 2 stems, '4' will be 4 stems, etc. (The first image is of ONE stem).
Uses:
Popular for decorating wedding arches, backdrops, aisles and for using in conjunction with our Vases, Iron Flower Stand and Ceiling Decoration range. To add even more depth and texture to your floral display consider adding some Pink Rose Flower Vines, Large Pink Hanging Wisteria and Greenery Garlands!
Colour: Pink with brown stems.
Material: Fabric flowers, plastic and wire stems.
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
Large Cherry Blossom Branch - Light Pink (1.1m)
Spectacular premium artificial Cherry Blossom Branches for weddings and event displays.
Two Seperate Branches Per Pack. (The first image is of ONE branch).
Multiple colours available including these vibrant light pink cherry blossoms! Our premium artificial flower branches are extremely versatile as they have bendable wire inserts and plastic hooked ends. To create instagram worthy hanging displays hook them over backdrop frames, arches or hang them from walls, ceilings and doorways. For standing / upright displays the plastic hooked end can be snipped to your desired size, stretched out or folded over on itself to provide extra stability in Vases and Centrepieces. Each cherry blossom branch stem has multiple smaller stems laden with silk cherry blossom flowers.
Please Note: These are priced individually ($7.86 each + gst) and are sold in sets of 2. If you select '2' in the quantity drop down box you will receive 2 stems, '4' will be 4 stems, etc. (The first image is of ONE stem).
Full specs in Product Description tab:
-Flower head size: 2cm-3cm diameter approx.
- Total length: 1.1m
Quantity: Priced individually ($7.86 each + gst) and are sold in sets of 2. If you select '2' in the quantity drop down box you will receive 2 stems, '4' will be 4 stems, etc. (The first image is of ONE stem).
Uses:
Popular for decorating wedding arches, backdrops, aisles and for using in conjunction with our Vases, Iron Flower Stand and Ceiling Decoration range. To add even more depth and texture to your floral display consider adding some Pink Rose Flower Vines, Large Pink Hanging Wisteria and Greenery Garlands!
Colour: Light Pink with brown stems.
Material: Fabric flowers, plastic and wire stems.
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
Large Cherry Blossom Branch - Red (1.1m)
Spectacular premium artificial Cherry Blossom Branches for weddings and event displays.
Two Seperate Branches Per Pack. (The first image is of ONE branch).
Multiple colours available including these vibrant red cherry blossoms! Our premium artificial flower branches are extremely versatile as they have bendable wire inserts and plastic hooked ends. To create instagram worthy hanging displays hook them over backdrop frames, arches or hang them from walls, ceilings and doorways. For standing / upright displays the plastic hooked end can be snipped to your desired size, stretched out or folded over on itself to provide extra stability in Vases and Centrepieces. Each cherry blossom branch stem has multiple smaller stems laden with silk cherry blossom flowers.
Please Note: These are priced individually ($13.90 each + gst) and are sold in sets of 2. If you select '2' in the quantity drop down box you will receive 2 stems, '4' will be 4 stems, etc. (The first image is of ONE stem).
Full specs in Product Description tab:
-Flower head size: 2cm-3cm diameter approx.
- Total length: 1.1m
Quantity: Priced individually ($13.90 each + gst) and are sold in sets of 2. If you select '2' in the quantity drop down box you will receive 2 stems, '4' will be 4 stems, etc. (The first image is of ONE stem).
Uses:
Popular for decorating wedding arches, backdrops, aisles and for using in conjunction with our Vases, Iron Flower Stand and Ceiling Decoration range. To add even more depth and texture to your floral display consider adding some Red Rose Flower Vines, Large Red Hanging Wisteria and Greenery Garlands!
Colour: Red with brown stems.
Material: Fabric flowers, plastic and wire stems.
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
Large Cherry Blossom Branch - Purple (1.1m)
Spectacular premium artificial Cherry Blossom Branches for weddings and event displays.
Two Seperate Branches Per Pack. (The first image is of ONE branch).
Multiple colours available including these vibrant purple cherry blossoms! Our premium artificial flower branches are extremely versatile as they have bendable wire inserts and plastic hooked ends. To create instagram worthy hanging displays hook them over backdrop frames, arches or hang them from walls, ceilings and doorways. For standing / upright displays the plastic hooked end can be snipped to your desired size, stretched out or folded over on itself to provide extra stability in Vases and Centrepieces. Each cherry blossom branch stem has multiple smaller stems laden with silk cherry blossom flowers.
Please Note: These are priced individually ($13.90 each + gst) and are sold in sets of 2. If you select '2' in the quantity drop down box you will receive 2 stems, '4' will be 4 stems, etc. (The first image is of ONE stem).
Full specs in Product Description tab:
- Flower head size: 2cm-3cm diameter approx.
- Total length: 1.1m
Quantity: Priced individually ($13.90 each + gst) and are sold in sets of 2. If you select '2' in the quantity drop down box you will receive 2 stems, '4' will be 4 stems, etc. (The first image is of ONE stem).
Uses:
Popular for decorating wedding arches, backdrops, aisles and for using in conjunction with our Vases, Iron Flower Stand and Ceiling Decoration range. To add even more depth and texture to your floral display consider adding some White Rose Flower Vines, Large Purple Hanging Wisteria and Greenery Garlands!
Colour: Purple with brown stems.
Material: Fabric flowers, plastic and wire stems.
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
Large Cherry Blossom Branch - Yellow (1.1m)
Spectacular premium artificial Cherry Blossom Branches for weddings and event displays.
Two Seperate Branches Per Pack. (The first image is of ONE branch).
Multiple colours available including these vibrant yellow cherry blossoms! Our premium artificial flower branches are extremely versatile as they have bendable wire inserts and plastic hooked ends. To create instagram worthy hanging displays hook them over backdrop frames, arches or hang them from walls, ceilings and doorways. For standing / upright displays the plastic hooked end can be snipped to your desired size, stretched out or folded over on itself to provide extra stability in Vases and Centrepieces. Each cherry blossom branch stem has multiple smaller stems laden with silk cherry blossom flowers.
Please Note: These are priced individually ($13.90 each + gst) and are sold in sets of 2. If you select '2' in the quantity drop down box you will receive 2 stems, '4' will be 4 stems, etc. (The first image is of ONE stem).
Full specs in Product Description tab:
-Flower head size: 2cm-3cm diameter approx.
- Total length: 1.1m
Quantity: Priced individually ($13.90 each + gst) and are sold in sets of 2. If you select '2' in the quantity drop down box you will receive 2 stems, '4' will be 4 stems, etc. (The first image is of ONE stem).
Uses:
Popular for decorating wedding arches, backdrops, aisles and for using in conjunction with our Vases, Iron Flower Stand and Ceiling Decoration range. To add even more depth and texture to your floral display consider adding some White Rose Flower Vines, Large Yellow Hanging Wisteria and Greenery Garlands!
Colour: Yellow with brown stems.
Material: Fabric flowers, plastic and wire stems.
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
Large Cherry Blossom Branch - Orange (1.1m)
Spectacular premium artificial Cherry Blossom Branches for weddings and event displays!
Two Seperate Branches Per Pack. (The first image is of ONE branch).
Multiple colours available including these vibrant orange cherry blossoms! Our premium artificial flower branches are extremely versatile as they have bendable wire inserts and plastic hooked ends. To create instagram worthy hanging displays hook them over backdrop frames, arches or hang them from walls, ceilings and doorways. For standing / upright displays the plastic hooked end can be snipped to your desired size, stretched out or folded over on itself to provide extra stability in Vases and Centrepieces. Each cherry blossom branch stem has multiple smaller stems laden with silk cherry blossom flowers.
Please Note: These are priced individually ($13.90 each + gst) and are sold in sets of 2. If you select '2' in the quantity drop down box you will receive 2 stems, '4' will be 4 stems, etc. (The first image is of ONE stem).
Full specs in Product Description tab:
-Flower head size: 2cm-3cm diameter approx.
- Total length: 1.1m
Quantity: Priced individually ($13.90 each + gst) and are sold in sets of 2. If you select '2' in the quantity drop down box you will receive 2 stems, '4' will be 4 stems, etc. (The first image is of ONE stem).
Uses:
Popular for decorating wedding arches, backdrops, aisles and for using in conjunction with our Vases, Iron Flower Stand and Ceiling Decoration range. To add even more depth and texture to your floral display consider adding some White Rose Flower Vines, and Greenery Garlands!
Colour: Orange / Autumn with brown stems.
Material: Fabric flowers, plastic and wire stems.
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
CLEARANCE Eucalyptus Branch - Green Leaves with Brown Stem (90cm)
Artificial Eucalyptus branches are an Australian native favourite, used to for wedding and party decorations, or as filler stems for larger arrangements. These artificial gum leaves are popular to hang from wedding arches, tie to outdoor wedding chairs or display in vases and centrepiece setups vases.
Full specs in Product Description tab:
Length: 90cm
Complimentory Products:
- For Vases and centrepieces create larger arrangements with our gorgeous range of Artificial flower bouquets and individual stems and branches
- Hang along side our hanging flowers and garlands
- use with our other Australian Native Greenery
Colour: Green leaves with brown stems.
Material: realistic plastic greenery, plastic and wire stems.
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
CLEARANCE Thick Cherry Blossom Branch - Pink (1.1m)
Spectacular premium artificial Cherry Blossom Branches for weddings and event displays!
Multiple colours available including these soft light pink cherry blossoms! 1.1m in length with bendable wire inserts, our thick premium artificial cherry blossom flower branches make fabulous centrepiece flowers. The stems off the main branch can be spread into the desired position and and blossoms fluffed for a thick and full look.
For upright displays, use them in Centrepiece Vase floral arrangements or to create instagram-worthy hanging displays hang them from backdrop frames, arches, walls, ceilings and doorways. Each cherry blossom branch stem has multiple smaller stems laden with silk cherry blossom flowers.
Full specs in Product Description tab:
-Flower head size: 4-5cm
- Total length: 1.1m
Uses:
Popular for decorating wedding arches, backdrops, aisles and for using in conjunction with our Vases, Iron Flower Stand and Ceiling Decoration range. To add even more depth and texture to your floral display consider adding some pink Rose Flower Vines and Greenery Garlands!
Colour: Pink with brown stems. This design is also available in White. For Cherry blossoms in other colours and styles see our artificial flower stem and branch collection.
Material: Fabric flowers, plastic and wire stems.
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
CLEARANCE Thick Cherry Blossom Branch - White (1.1m)
Spectacular premium artificial Cherry Blossom Branches for weddings and event displays!
Multiple colours available including these vibrant white cherry blossoms! 1.1m in length with bendable wire inserts, our thick premium artificial cherry blossom flower branches make fabulous centrepiece flowers. The stems off the main branch can be spread into the desired position and and blossoms fluffed for a thick and full look.
For upright displays, use them in Centrepiece Vase floral arrangements or to create instagram-worthy hanging displays hang them from backdrop frames, arches, walls, ceilings and doorways. Each cherry blossom branch stem has multiple smaller stems laden with silk cherry blossom flowers.
Full specs in Product Description tab:
-Flower head size: 4-5cm
- Total length: 1.1m
Uses:
Popular for decorating wedding arches, backdrops, aisles and for using in conjunction with our Vases, Iron Flower Stand and Ceiling Decoration range. To add even more depth and texture to your floral display consider adding some white Rose Flower Vines and Greenery Garlands!
Colour: White with brown stems. This design is also available in Pink. For Cherry blossoms in other colours and styles see our artificial flower stem and branch collection.
Material: Fabric flowers, plastic and wire stems.
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
CLEARANCE Dollar Leaf Eucalyptus Branch - Brown Autumn Theme Tones (75cm)
Artificial 'Money Tree' Silver Dollar Eucalyptus branches are an Australian native favourite and considered good luck to use to for wedding decoration arrangements! This spray is 90cm long, has medium sized leaves and autumn brown and grey-green tones. Suitable for a variety of indoor and outdoor parties and events, these artificial gum leaves are popular decorations for wedding arches, aisles or display in vases and centrepiece setups.
Full specs in Product Description tab:
Length: 75cm
Complimentory Products:
- For Vases and centrepieces create larger arrangements with our gorgeous range of Artificial flower bouquets and individual stems and branches
- Hang along side our hanging flowers and garlands
- use with our other Australian Native Greenery
Colour: Autumn Brown leaves with brown stems.
Material: realistic plastic greenery, plastic and wire stems.
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
CLEARANCE Silver Dollar Eucalyptus Branch - Medium Leaf (1.1m)
Artificial 'Money Tree' Silver Dollar Eucalyptus branches are an Australian native favourite and considered good luck to use to for wedding decoration arrangements! This premium spray is 1.1m long, has medium sized leaves and grey and green tones. Suitable for a variety of indoor and outdoor parties and events, these artificial gum leaves are popular decorations for wedding arches, aisles or display in vases and centrepiece setups.
Full specs in Product Description tab:
Length: 1.1m total length, 50cm steam
Complimentory Products:
- For Vases and centrepieces create larger arrangements with our gorgeous range of Artificial flower bouquets and individual stems and branches
- Hang along side our hanging flowers and garlands
- use with our other Australian Native Greenery
Colour: Green leaves with brown stems.
Material: realistic plastic greenery, plastic and wire stems.
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
Silver Dollar Eucalyptus Branch - Large Leaf 9 Head Spray (45cm)
Artificial Silver Dollar Eucalyptus branches are an Australian native favourite, used to for wedding and party decorations, or as filler stems for larger arrangements. This grey green native spray has large leaves and movable stems red-brown stem, perfect as a green filler in centrepiece arrangements. Artificial gum leaves are also popular to hang from wedding arches, tie to outdoor wedding chairs or decorate aisles and pews.
Full specs in Product Description tab:
Length: 9 heads (30cm long), total length including stem: 45cm
Complimentory Products:
- For Vases and centrepieces create larger arrangements with our gorgeous range of Artificial flower bouquets and individual stems and branches
- Hang along side our hanging flowers and garlands
- use with our other Australian Native Greenery
Colour: Green leaves with brown stems.
Material: realistic plastic greenery, plastic and wire stems.
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
CLEARANCE Premium Cherry Blossom Branch - Two Tone Pink (1m)
Spectacular premium two toned artificial Cherry Blossom Branches for weddings and event displays!
This realistic looking two toned pink cherry blossom branch has gorgeous pink flowers and detailed green leaf highlights. 1m in length, with bendable wire inserts, our thick premium artificial cherry blossom flower branches make fabulous centrepiece flowers. The stems off the main branch can be spread into the desired position and and blossoms fluffed for a thick and full look.
For upright displays, use them in Centrepiece Vase floral arrangements or to create instagram-worthy hanging displays hang them from backdrop frames, arches, walls, ceilings and doorways. Each cherry blossom branch stem has multiple smaller stems laden with silk cherry blossom flowers.
Full specs in Product Description tab:
-Flower head size: 3-5cm
- Total length: 1.1m
Uses:
Popular for decorating wedding arches, backdrops, aisles and for using in conjunction with our Vases, Iron Flower Stand and Ceiling Decoration range. To add even more depth and texture to your floral display consider adding some pink Rose Flower Vines and Greenery Garlands!
Colour: Two toned pink with green leaves and brown stems. For Cherry blossoms in other colours and styles see our artificial flower stem and branch collection.
Material: Fabric flowers, plastic and wire stems.
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
Large Premium Hanging Wisteria Garland - White (1.6m)
Wow Your guests with this large Romantic White Hanging Wisteria Garland! Premium artificial hanging wisteria is one of the most trending and spectacular decorations in the wedding and events industry. They are easy to set up and look fabulous hanging from backdrop frames, arches, walls, ceilings, doorways and aisles. These large premium white flower garlands have 3 tapering garland blooms per piece and bending stems, which make them easy to hang. Full specs in Product Description tab:
-Flower head size: 4cm diameter approx.
- Flowers: 1.3m approx. length
- Stems/leaves: 47cm approx. long
- Total length: 1.6m
Uses:
Popular for decorating wedding arches, backdrops, aisles and for using in conjunction with our Iron Flower Stand and Ceiling Decoration range. To add even more depth and texture to your floral display consider adding some White Rose Flower Vines and Greenery Garlands!
Colour: White flowers with green leaves and brown stems.
Material: Fabric flowers and leaves, plastic and wire hook stems.
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
Large Premium Hanging Wisteria Garland - Pink (1.6m)
Wow Your guests with this large Romantic Pink Hanging Wisteria Garland! Premium artificial hanging wisteria is one of the most trending and spectacular decorations in the wedding and events industry. They are easy to set up and look fabulous hanging from backdrop frames, arches, walls, ceilings, doorways and aisles. These large premium pink flower garlands have 3 tapering garland blooms per piece and bending stems, which make them easy to hang. Full specs in Product Description tab:
-Flower head size: 4cm diameter approx.
- Flowers: 1.3m approx. length
- Stems/leaves: 47cm approx. long
- Total length: 1.6m
Uses:
Popular for decorating wedding arches, backdrops, aisles and for using in conjunction with our Iron Flower Stand and Ceiling Decoration range. To add even more depth and texture to your floral display consider adding some Pink Rose Flower Vines and Greenery Garlands!
Colour: Pink flowers with green leaves and brown stems.
Material: Fabric flowers and leaves, plastic and wire hook stems.
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.