Shipping & Returns
We can ship to virtually any address in Australia and New Zealand. We ship every business day from our warehouse in Melbourne. Your order will be dispatched on the next shipping day after you have placed and paid for your order. Please note that if you select to pay with bank transfer that we will ship your order within 1 business day of your payment clearing.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. You can get an instant cost and delivery options of the items you would like to buy by following these steps:
1. Add products to your cart.
2. "Click View Shopping Cart". On the shopping cart page you will see a summary of the items you have selected and below that there is an "Estimate Shipping" Box.
3. Enter your country, state and post code into this box to see shipping options and prices. All shipping prices are based off the weight of the products you have selected and the available services the day you are shopping (See image below for an example)
all shipping options have tracking and signature service. If you will not be home to sign for your item please choose an Aus Post option as you will then be able to collect your item from the post office if you are not at home with the driver attempts delivery.
EXPRESS - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next busienss day delivery to many areas.
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next busienss day delivery to most areas of Australia.
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express.
REGULAR - Aus Post: Normal road service with Australia Post.
Couriers Please: This is also a road service and takes a similar estimated delivery time frame to Australia Post.
Do you have an urgent short deadline you need your products for or a faster service? Please contact us on 1300 465 862 to check which of the above options is right for you or to discuss options for same day courier or order collection.
If you wish to discuss the shipping times to your area or would like to pickup outside these designated pickup times (further down this page) contact us to discuss. We can often accomodate same day shipping but it is very important you call us to check.
How much does shipping cost? Who do we ship with?
At Luna Wedding and Event Supplies we primarily ship with Australia Post Registered Couriers, Star Track and Couriers Please as well as some other reputiable couriers based on the needs of the shipment and location. Shipping cost is simply based on the weight of your order and is calculated automatically in your cart based on the rates these couriers charge us. As we ship large quantities every day we are able to provide great shipping rates Australia wide. Please note that if 'Authority to leave' isn't selected during checkout that we will ship with a signature service. If you are not home at the time of delivery a card will be left with options for pickup from the local Post Office (or selected locations for Couriers Please). Please note that some New Zealand orders may incur import duties and taxes which are at the expense of the purchaser.
To find out how much items you are interested in purchasing are going to cost, follow these simple steps:
1. Add the items you are after to the shopping cart (and any bulk order discounts will automatically be applied).
2. Once in your shopping cart, below your order summary you will see 'estimate shipping' button. Enter your country, state and postcode and it will calculate the costs for you. Our shipping calculator is directly linked to Australia Post so all postage costs come directly from them. You do not need to place an order or sign up for an account with us to be able to use these free quote calculators.
If you have selected "pickup" you can pick your order up at our warehouse pickup point in Bayswater VIC, Mon-Fri between 10am-4pm. Please note your order will be ready from the first business day after you placed it. If you wish to pickup the same day you place it, that's fine too, just give us a call so we can make sure it's ready for you when you arrive.
10/65 Barry Street
BAYSWATER VIC 3153
30 Day Money Back Guarantee!*
When you receive your amazing package via courier to your door, open up and if you're not 100% happy with your purchase then simply pay for the return delivery of the products in the new condition they were sent to you in and we'll give you a full refund minus any original postage costs.
To lodge a return, please contact us via phone or email and explain your reason for return and we will assist. You can return products to our warehouse at 10/65 Barry Street Bayswater VIC 3153.
We will issue your refund as soon as we have received and inspected the goods you have returned. This is usually well within 2 weeks of the day you post it back to us but may be slightly longer for international returns.
If you are returning the product due to a fault with the product, rather than just change of mind, then please call or email us before returning it. If it is determined that the product is faulty, we will arrange for the return postage to be paid.
Luna Wedding & Event Supplies highly encourage our customers to open their package as soon as they receive it and check they are happy with the order. We are very proud of our quality control systems, excellent packers and fast postage process, which is reflected in our customer satisfaction and feedback. However, like in any dispatch business packing mistakes and manufacturing faults can very occasionally occur. We will always work with our customers to resolve any issues in accordance with our gold star refund/returns policy as an utmost priority, but Luna Wedding & Event Supplies can not be held liable for or offer exchange or refunds of any stock that has been used.
*No returns or refunds are accepted for clearance or sale stock.