We can ship to virtually any address in Australia and New Zealand. We ship every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order.Please note that if you select to pay with 'bank transfer' that we will ship your order within 1 business day of your payment clearing.
URGENT ORDERS:If you have an urgent deadline and are unsure of which service to choose, please call our office on1300 465 862for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.
SHIPPING COSTS: Shipping price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.
SHIPPING OPTIONS WITHIN AUSTRALIA: All shipping options have a tracking and signature service. If you will not be home to sign for your item please choose an Australia Post optionas you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas.
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia.
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express.
REGULAR POST - Australia Post: Normal road service with Australia Post.
COURIERS PLEASE: This is also a road service and takes a similar estimated delivery time frame to Australia Post.
LOCAL PICKUP:Use this option if you wish to pickup your order or send your own courier. Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from 11am the day after you place your order unless otherwise arranged. If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order. Pickup address: Luna Wedding and Event Supplies 10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND: We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 3-8 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 3-8 business days.
INTERNATIONAL EXPRESS, with Tracking:This is premium International post with Australia Post that can be tracked with a tracking number, estimated 2-5 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
COVID-19 IMPORTANT CHANGE:
Please note that due to the unprecedented public health state of emergency that has been declared in Victoria with the COV-19 virus there has been a change to our returns policy. This policy had been implemented for the safety of our staff and customers, and also to ensure there will be stock available when social distancing bans are lifted, as supply chains most likely will be affected. Temporary Return Policy change: You still have 30 days from purchase to return any items, however:
All returns will now incur a 10% (of total order product value, excludes shipping costs) processing fee due to product needing to be quarantined and additional safety measures.
Clearance items cannot be returned or refunded - see individual product description.
We will also NOT be able to accept returns for ‘change of mind’ purchases on products that have been opened and taken out of original internal packaging, even if they have not been used at an event.
Opening the box to visually check what you received is fine, but removing product from any internal wrapping, such as taking a tablecloth out of it’s clear poly-bag is not.
Return shipping costs will be at the customers expense.
We cannot issue refunds for goods used or damaged by the returning customer or items going missing on return shipping.
We understand the difficulties our industry is facing and encourage you to call or contact us with any concerns around these changes or anything else. This policy is in effect now until further notice and overrides our standard returns policy.