Wedding & Event Accessories

Mr & Mrs Floral Wishing Well Card Box Set

• Large Box Size: 23cm high x24cm wide x30cm Long
  
• Colour: Natural untreated ply wood colour
• Design: Intricate detail cut-out design
• Assembly: Flat packed, requires assembly. Comes with padlock. If using padlock small screw driver is required to attach it. Screw driver not included.

POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing. 

Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.

POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

POSTAGE OPTIONS WITHIN AUSTRALIA:

All postage options have a tracking and signature service.

If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days

REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days

DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days

LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.

RETURNS -  EASY AS 123

1. Contact us via email with your order number, note on the email the items you would like to return along with the reason
2. Complete the return form we send to you and place it inside your return parcel
3. Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you

All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.

We are unable to accept returns/refunds on the following:

• Clearance lines, factory seconds, ex-display and showroom specials. 
• Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
• Large fabric items including Aisle Runner which have been folded for postage
• Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.

FOR CHANGE OF MIND

1. Contact us for a return form
2. Package your items (in a box if you received the item in a box) and return them to the post office
3. Remember all items must be in original undamaged product packaging and unused*
4. We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
5. The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
   
   * If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.

INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc

• We require notice within 72hrs from your receiving the delivery if there is an error or issue. 
• We may request a photograph of the items so we can start the claims process
• On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
• We will not refund any return postage charges you have paid if we issue you with a reply paid label.

RETURNS DUE TO NONE/LATE DELIVERY ETC*

Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.

• For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery,  original parcel put in Letter Box or left at post office etc.
• Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
• Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.

PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.

If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address. 

Floral Wishing Well Card Box

• Size: 23cm high x24cm wide x30cm Long
  
• Colour: Natural untreated ply wood colour
• Design: Intricate detail cut-out design - Floral Leaf Design
• Assembly: Flat packed, requires assembly. Comes with padlock. If using padlock small screw driver is required to attach it. Screw driver not included. See photos for easy assembly. 

POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing. 

Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.

POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

POSTAGE OPTIONS WITHIN AUSTRALIA:

All postage options have a tracking and signature service.

If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days

REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days

DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days

LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.

RETURNS -  EASY AS 123

1. Contact us via email with your order number, note on the email the items you would like to return along with the reason
2. Complete the return form we send to you and place it inside your return parcel
3. Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you

All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.

We are unable to accept returns/refunds on the following:

• Clearance lines, factory seconds, ex-display and showroom specials. 
• Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
• Large fabric items including Aisle Runner which have been folded for postage
• Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.

FOR CHANGE OF MIND

1. Contact us for a return form
2. Package your items (in a box if you received the item in a box) and return them to the post office
3. Remember all items must be in original undamaged product packaging and unused*
4. We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
5. The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
   
   * If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.

INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc

• We require notice within 72hrs from your receiving the delivery if there is an error or issue. 
• We may request a photograph of the items so we can start the claims process
• On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
• We will not refund any return postage charges you have paid if we issue you with a reply paid label.

RETURNS DUE TO NONE/LATE DELIVERY ETC*

Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.

• For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery,  original parcel put in Letter Box or left at post office etc.
• Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
• Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.

PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.

If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address. 

Starburst Floral Wishing Well Card Box

• Size: 23cm high x24cm wide x30cm Long
  
• Colour: Natural untreated ply wood colour
• Design: Intricate detail cut-out design - Starburst Floral
• Assembly: Flat packed, requires assembly. Comes with padlock. If using padlock small screw driver is required to attach it. Screw driver not included. See photos for easy assembly. 

POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing. 

Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.

POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

POSTAGE OPTIONS WITHIN AUSTRALIA:

All postage options have a tracking and signature service.

If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days

REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days

DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days

LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.

RETURNS -  EASY AS 123

1. Contact us via email with your order number, note on the email the items you would like to return along with the reason
2. Complete the return form we send to you and place it inside your return parcel
3. Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you

All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.

We are unable to accept returns/refunds on the following:

• Clearance lines, factory seconds, ex-display and showroom specials. 
• Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
• Large fabric items including Aisle Runner which have been folded for postage
• Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.

FOR CHANGE OF MIND

1. Contact us for a return form
2. Package your items (in a box if you received the item in a box) and return them to the post office
3. Remember all items must be in original undamaged product packaging and unused*
4. We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
5. The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
   
   * If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.

INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc

• We require notice within 72hrs from your receiving the delivery if there is an error or issue. 
• We may request a photograph of the items so we can start the claims process
• On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
• We will not refund any return postage charges you have paid if we issue you with a reply paid label.

RETURNS DUE TO NONE/LATE DELIVERY ETC*

Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.

• For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery,  original parcel put in Letter Box or left at post office etc.
• Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
• Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.

PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.

If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address. 

Mr & Mrs Love Heart Wishing Well Card Box Set

• Large Box Size: 23cm high x24cm wide x30cm Long
  
• Colour: Natural untreated ply wood colour
• Design: Intricate detail cut-out design
• Assembly: Flat packed, requires assembly. Comes with padlock. If using padlock small screw driver is required to attach it.  Screw driver not included.

POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing. 

Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.

POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

POSTAGE OPTIONS WITHIN AUSTRALIA:

All postage options have a tracking and signature service.

If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days

REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days

DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days

LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.

RETURNS -  EASY AS 123

1. Contact us via email with your order number, note on the email the items you would like to return along with the reason
2. Complete the return form we send to you and place it inside your return parcel
3. Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you

All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.

We are unable to accept returns/refunds on the following:

• Clearance lines, factory seconds, ex-display and showroom specials. 
• Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
• Large fabric items including Aisle Runner which have been folded for postage
• Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.

FOR CHANGE OF MIND

1. Contact us for a return form
2. Package your items (in a box if you received the item in a box) and return them to the post office
3. Remember all items must be in original undamaged product packaging and unused*
4. We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
5. The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
   
   * If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.

INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc

• We require notice within 72hrs from your receiving the delivery if there is an error or issue. 
• We may request a photograph of the items so we can start the claims process
• On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
• We will not refund any return postage charges you have paid if we issue you with a reply paid label.

RETURNS DUE TO NONE/LATE DELIVERY ETC*

Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.

• For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery,  original parcel put in Letter Box or left at post office etc.
• Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
• Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.

PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.

If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address. 

Clear Acrylic Wishing Well Card Box

• Size:  25.5cm high x 22cm deep x 25.5cm wide
  
• Colour: Clear Acrylic
• Assembly: Flat packed, requires assembly. Comes with padlock. If using padlock small screw driver is required to attach it. Screw driver not included. See photos for easy assembly. 

POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing. 

Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.

POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

POSTAGE OPTIONS WITHIN AUSTRALIA:

All postage options have a tracking and signature service.

If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days

REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days

DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days

LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.

RETURNS -  EASY AS 123

1. Contact us via email with your order number, note on the email the items you would like to return along with the reason
2. Complete the return form we send to you and place it inside your return parcel
3. Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you

All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.

We are unable to accept returns/refunds on the following:

• Clearance lines, factory seconds, ex-display and showroom specials. 
• Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
• Large fabric items including Aisle Runner which have been folded for postage
• Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.

FOR CHANGE OF MIND

1. Contact us for a return form
2. Package your items (in a box if you received the item in a box) and return them to the post office
3. Remember all items must be in original undamaged product packaging and unused*
4. We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
5. The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
   
   * If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.

INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc

• We require notice within 72hrs from your receiving the delivery if there is an error or issue. 
• We may request a photograph of the items so we can start the claims process
• On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
• We will not refund any return postage charges you have paid if we issue you with a reply paid label.

RETURNS DUE TO NONE/LATE DELIVERY ETC*

Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.

• For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery,  original parcel put in Letter Box or left at post office etc.
• Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
• Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.

PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.

If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address. 

 Introducing our sleek Black Rectangle Guest Book, adorned with exquisite gold lettering on the front cover and finished with a classy black ribbon tie.

A sophisticated choice for capturing cherished memories. With its plain blank black pages, this guest book provides a blank canvas for your guests to leave heartfelt messages, doodles, or mementos. A timeless keepsake for any occasion.

Size:
Cover: 29.5cm x 21.5cm
Pages: 28.5 cm x 21cm

40 Pages

Matches with our Table Numbers & Charger Plates 

POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing. 

Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.

POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

POSTAGE OPTIONS WITHIN AUSTRALIA:

All postage options have a tracking and signature service.

If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days

REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days

DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days

LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.

RETURNS -  EASY AS 123

1. Contact us via email with your order number, note on the email the items you would like to return along with the reason
2. Complete the return form we send to you and place it inside your return parcel
3. Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you

All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.

We are unable to accept returns/refunds on the following:

• Clearance lines, factory seconds, ex-display and showroom specials. 
• Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
• Large fabric items including Aisle Runner which have been folded for postage
• Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.

FOR CHANGE OF MIND

1. Contact us for a return form
2. Package your items (in a box if you received the item in a box) and return them to the post office
3. Remember all items must be in original undamaged product packaging and unused*
4. We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
5. The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
   
   * If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.

INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc

• We require notice within 72hrs from your receiving the delivery if there is an error or issue. 
• We may request a photograph of the items so we can start the claims process
• On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
• We will not refund any return postage charges you have paid if we issue you with a reply paid label.

RETURNS DUE TO NONE/LATE DELIVERY ETC*

Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.

• For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery,  original parcel put in Letter Box or left at post office etc.
• Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
• Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.

PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.

If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address. 

Introducing our stylish and practical Clear Transparent Wedding Umbrella! This umbrella is perfect for any outdoor wedding or event, providing 1 meter of coverage for you and your guests.

• Clear, strong PVC top allows for maximum protection from the elements while still being able to see through and enjoy the beautiful surroundings.
• White handle and spike adds a touch of elegance to the design.
• Transparent design means it won't interfere with your carefully chosen wedding theme.
• Don't just protect the bride and groom, provide umbrellas for all your guests to keep them dry and comfortable on your special day!
• Opens easily with an auto-open function and closes with manual action
• Embrace the outdoors with our Outdoor Wedding product collection.

Don't let a little rain dampen your special day. Add this Clear Transparent Wedding Umbrella to your wedding or event supply list and ensure that you and your guests stay dry and comfortable. 

POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing. 

Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.

POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

POSTAGE OPTIONS WITHIN AUSTRALIA:

All postage options have a tracking and signature service.

If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days

REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days

DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days

LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.

RETURNS -  EASY AS 123

1. Contact us via email with your order number, note on the email the items you would like to return along with the reason
2. Complete the return form we send to you and place it inside your return parcel
3. Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you

All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.

We are unable to accept returns/refunds on the following:

• Clearance lines, factory seconds, ex-display and showroom specials. 
• Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
• Large fabric items including Aisle Runner which have been folded for postage
• Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.

FOR CHANGE OF MIND

1. Contact us for a return form
2. Package your items (in a box if you received the item in a box) and return them to the post office
3. Remember all items must be in original undamaged product packaging and unused*
4. We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
5. The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
   
   * If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.

INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc

• We require notice within 72hrs from your receiving the delivery if there is an error or issue. 
• We may request a photograph of the items so we can start the claims process
• On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
• We will not refund any return postage charges you have paid if we issue you with a reply paid label.

RETURNS DUE TO NONE/LATE DELIVERY ETC*

Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.

• For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery,  original parcel put in Letter Box or left at post office etc.
• Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
• Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.

PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.

If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address. 

Introducing our stylish and practical Clear Transparent Wedding Umbrella! This umbrella is perfect for any outdoor wedding or event, providing 1 meter of coverage for you and your guests.

• Clear, strong PVC top allows for maximum protection from the elements while still being able to see through and enjoy the beautiful surroundings.
• Black handle, spike & trim adds a touch of elegance to the design.
• Transparent design means it won't interfere with your carefully chosen wedding theme.
• Don't just protect the bride and groom, provide umbrellas for all your guests to keep them dry and comfortable on your special day!
• Opens easily with an auto-open function and closes with manual action
• Embrace the outdoors with our Outdoor Wedding product collection.

Don't let a little rain dampen your special day. Add this Clear Transparent Wedding Umbrella to your wedding or event supply list and ensure that you and your guests stay dry and comfortable. 

POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing. 

Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.

POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

POSTAGE OPTIONS WITHIN AUSTRALIA:

All postage options have a tracking and signature service.

If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days

REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days

DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days

LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.

RETURNS -  EASY AS 123

1. Contact us via email with your order number, note on the email the items you would like to return along with the reason
2. Complete the return form we send to you and place it inside your return parcel
3. Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you

All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.

We are unable to accept returns/refunds on the following:

• Clearance lines, factory seconds, ex-display and showroom specials. 
• Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
• Large fabric items including Aisle Runner which have been folded for postage
• Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.

FOR CHANGE OF MIND

1. Contact us for a return form
2. Package your items (in a box if you received the item in a box) and return them to the post office
3. Remember all items must be in original undamaged product packaging and unused*
4. We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
5. The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
   
   * If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.

INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc

• We require notice within 72hrs from your receiving the delivery if there is an error or issue. 
• We may request a photograph of the items so we can start the claims process
• On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
• We will not refund any return postage charges you have paid if we issue you with a reply paid label.

RETURNS DUE TO NONE/LATE DELIVERY ETC*

Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.

• For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery,  original parcel put in Letter Box or left at post office etc.
• Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
• Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.

PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.

If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address. 

Introducing our stylish and practical Clear Dome Wedding Umbrella! This dome shaped umbrella with it's deep sides is perfect for protecting hair and makeup from the elements while still allowing everyone to see your face! 

• Size: 90cm wide when open (see photos)
  Height: 80cm
• Clear, strong PVC top allows for protection from the elements while still being able to see through and enjoy the beautiful surroundings.
• Dome shape comes down lower than other umbrellas around the head to create a dome and protect hair and make up.
• White handle and spike adds a touch of elegance to the design.
• Transparent design means it won't interfere with your carefully chosen wedding theme.
• Don't just protect the bride and groom, provide umbrellas for all your guests to keep them dry and comfortable on your special day!
• Opens easily with an auto-open function and closes with manual action
• Embrace the outdoors with our Outdoor Wedding product collection.

Don't let a little rain dampen your special day. Add this Clear Dome Wedding Umbrella to your wedding or event supply list and ensure that you and your guests stay dry and comfortable!

POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing. 

Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.

POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

POSTAGE OPTIONS WITHIN AUSTRALIA:

All postage options have a tracking and signature service.

If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days

REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days

DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days

LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.

RETURNS -  EASY AS 123

1. Contact us via email with your order number, note on the email the items you would like to return along with the reason
2. Complete the return form we send to you and place it inside your return parcel
3. Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you

All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.

We are unable to accept returns/refunds on the following:

• Clearance lines, factory seconds, ex-display and showroom specials. 
• Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
• Large fabric items including Aisle Runner which have been folded for postage
• Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.

FOR CHANGE OF MIND

1. Contact us for a return form
2. Package your items (in a box if you received the item in a box) and return them to the post office
3. Remember all items must be in original undamaged product packaging and unused*
4. We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
5. The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
   
   * If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.

INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc

• We require notice within 72hrs from your receiving the delivery if there is an error or issue. 
• We may request a photograph of the items so we can start the claims process
• On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
• We will not refund any return postage charges you have paid if we issue you with a reply paid label.

RETURNS DUE TO NONE/LATE DELIVERY ETC*

Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.

• For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery,  original parcel put in Letter Box or left at post office etc.
• Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
• Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.

PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.

If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address. 

Introducing our innovative and practical White Wedding Umbrella with a built-in stay-dry cover!

• Size: 1.05cm wide when open (see photos)
  Height: 90cm
• Sleek white PVC umbrella with a matching handle for a timeless look.
• The unique retractable plastic cover prevents the hassle of carrying around a wet umbrella.
• Ideal for weddings and events, the cover ensures cleanliness when placed on the floor.
• Protects the umbrella from dirt and maintains its pristine appearance.
• Designed with convenience in mind, effortlessly combining style and functionality.
• A must-have accessory to keep you and your guests dry and elegant on your special day.
• Unique gift for wedding guests to take home!

Stay stylish, stay dry – elevate your wedding or event experience with this white umbrella accessory!

POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing. 

Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.

POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

POSTAGE OPTIONS WITHIN AUSTRALIA:

All postage options have a tracking and signature service.

If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days

REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days

DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days

LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.

RETURNS -  EASY AS 123

1. Contact us via email with your order number, note on the email the items you would like to return along with the reason
2. Complete the return form we send to you and place it inside your return parcel
3. Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you

All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.

We are unable to accept returns/refunds on the following:

• Clearance lines, factory seconds, ex-display and showroom specials. 
• Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
• Large fabric items including Aisle Runner which have been folded for postage
• Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.

FOR CHANGE OF MIND

1. Contact us for a return form
2. Package your items (in a box if you received the item in a box) and return them to the post office
3. Remember all items must be in original undamaged product packaging and unused*
4. We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
5. The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
   
   * If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.

INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc

• We require notice within 72hrs from your receiving the delivery if there is an error or issue. 
• We may request a photograph of the items so we can start the claims process
• On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
• We will not refund any return postage charges you have paid if we issue you with a reply paid label.

RETURNS DUE TO NONE/LATE DELIVERY ETC*

Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.

• For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery,  original parcel put in Letter Box or left at post office etc.
• Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
• Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.

PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.

If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address. 

Enhance your outdoor gatherings with our captivating White Lace Fabric Umbrella Parasol, a stunning accessory that effortlessly blends grace with utility.

Ideal for weddings, garden parties, photoshoots, or any special event, this exquisite umbrella infuses a romantic aura into your celebration.

Size: 78cm wide when open (see photos)
Height: 68.5cm
Material: White Fabric with wooden handle. NOTE: this is a decorative parasol, not a rain umbrella. See our full umbrella collection for rain umbrellas for rain  protection.

Boasting a delicate white lace pattern, he combination of premium fabric imparts an air of sophistication to your ensemble.

A wooden handle and spike contribute an extra touch of elegance to the overall design.

Whether you're strolling through a vintage-themed wedding or organising an al fresco celebration, this parasol stands out as a chic and practical choice.

Featuring an easy-to-use auto-open function and a manual closing mechanism, it effortlessly complements your outdoor activities.

Beyond its functional benefits, this parasol doubles as a decorative element, enhancing the ambiance of your event with its charming presence.

Explore the versatility of our our Outdoor Wedding product collection, where style meets practicality. Include the timeless elegance this Lace Wedding Parasol in your event supplies, for you and your guests.

POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing. 

Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.

POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

POSTAGE OPTIONS WITHIN AUSTRALIA:

All postage options have a tracking and signature service.

If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days

REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days

DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days

LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.

RETURNS -  EASY AS 123

1. Contact us via email with your order number, note on the email the items you would like to return along with the reason
2. Complete the return form we send to you and place it inside your return parcel
3. Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you

All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.

We are unable to accept returns/refunds on the following:

• Clearance lines, factory seconds, ex-display and showroom specials. 
• Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
• Large fabric items including Aisle Runner which have been folded for postage
• Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.

FOR CHANGE OF MIND

1. Contact us for a return form
2. Package your items (in a box if you received the item in a box) and return them to the post office
3. Remember all items must be in original undamaged product packaging and unused*
4. We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
5. The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
   
   * If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.

INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc

• We require notice within 72hrs from your receiving the delivery if there is an error or issue. 
• We may request a photograph of the items so we can start the claims process
• On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
• We will not refund any return postage charges you have paid if we issue you with a reply paid label.

RETURNS DUE TO NONE/LATE DELIVERY ETC*

Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.

• For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery,  original parcel put in Letter Box or left at post office etc.
• Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
• Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.

PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.

If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address. 

Unveil the versatility of our fabulous Folding Hand Fan - the ultimate accessory for adding flair and fun to your everyday life and special occasions! 🌬️

Size: Open: 42cm wide & 23cm Tall Closed: 23cm Tall
Materials: White Paper Folded Fan and Wooden Handle
Pack size: These hand fans are sold in bulk packs of 10.

Imagine the scene at your dream wedding or special event, with the sun casting a warm glow on the celebration. Picture everyone's delight after you distribute our exquisite Folding Hand Fans, not only ensuring your guests stay delightfully cool but also infusing an air of sophistication into the atmosphere. These elegant hand fans are the ideal accessory for weddings and events, promising to leave a lasting impression on your guests. 💒💃🌞

In classic white, they are perfect for summer weddings and any warm celebration, such as a chic garden party, corporate event, or an enchanting open-air music festival. As you distribute our Bulk Folding Hand Fans to your guests, they unfold a masterpiece and a gentle breeze, transforming every attendee into a trendsetter. You become the heart of the celebration, establishing the mood and style for all to embrace. 🎶🌸🎉

More than just a fan, our Folding Hand Fan is a catalyst for conversations, a stylish accessory, and a practical solution to keep cool when the dance floor heats up. Make a statement, stay cool, and create unforgettable moments at weddings, parties, and all your adventures with our sophisticated Folding Hand Fans. 🌟💃📸🌞

POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing. 

Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.

POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

POSTAGE OPTIONS WITHIN AUSTRALIA:

All postage options have a tracking and signature service.

If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days

REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days

DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days

LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.

RETURNS -  EASY AS 123

1. Contact us via email with your order number, note on the email the items you would like to return along with the reason
2. Complete the return form we send to you and place it inside your return parcel
3. Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you

All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.

We are unable to accept returns/refunds on the following:

• Clearance lines, factory seconds, ex-display and showroom specials. 
• Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
• Large fabric items including Aisle Runner which have been folded for postage
• Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.

FOR CHANGE OF MIND

1. Contact us for a return form
2. Package your items (in a box if you received the item in a box) and return them to the post office
3. Remember all items must be in original undamaged product packaging and unused*
4. We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
5. The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
   
   * If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.

INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc

• We require notice within 72hrs from your receiving the delivery if there is an error or issue. 
• We may request a photograph of the items so we can start the claims process
• On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
• We will not refund any return postage charges you have paid if we issue you with a reply paid label.

RETURNS DUE TO NONE/LATE DELIVERY ETC*

Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.

• For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery,  original parcel put in Letter Box or left at post office etc.
• Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
• Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.

PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.

If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address. 

Unveil the versatility of our fabulous Folding Silk Hand Fan - the ultimate accessory for adding flair and fun to your everyday life and special occasions! 🌬️

Size: Open: 42cm wide & 23cm Tall. Closed: 23cm Tall
Materials: Synthetic Silk Folded Fan and Wooden Handle
Colour: White
Pack size: These hand fans are sold in bulk packs of 10.

Imagine the scene at your dream wedding or special event, with the sun casting a warm glow on the celebration. Picture everyone's delight after you distribute our exquisite Folding Hand Fans, not only ensuring your guests stay delightfully cool but also infusing an air of sophistication into the atmosphere. These elegant hand fans are the ideal accessory for weddings and events, promising to leave a lasting impression on your guests. 💒💃🌞

In classic white, they are perfect for summer weddings and any warm celebration, such as a chic garden party, corporate event, or an enchanting open-air music festival. As you distribute our Bulk Folding Hand Fans to your guests, they unfold a masterpiece and a gentle breeze, transforming every attendee into a trendsetter. You become the heart of the celebration, establishing the mood and style for all to embrace. 🎶🌸🎉

More than just a fan, our Folding Hand Fan is a catalyst for conversations, a stylish accessory, and a practical solution to keep cool when the dance floor heats up. Make a statement, stay cool, and create unforgettable moments at weddings, parties, and all your adventures with our sophisticated Folding Hand Fans. 🌟💃📸🌞

POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing. 

Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.

POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

POSTAGE OPTIONS WITHIN AUSTRALIA:

All postage options have a tracking and signature service.

If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days

REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days

DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days

LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.

RETURNS -  EASY AS 123

1. Contact us via email with your order number, note on the email the items you would like to return along with the reason
2. Complete the return form we send to you and place it inside your return parcel
3. Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you

All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.

We are unable to accept returns/refunds on the following:

• Clearance lines, factory seconds, ex-display and showroom specials. 
• Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
• Large fabric items including Aisle Runner which have been folded for postage
• Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.

FOR CHANGE OF MIND

1. Contact us for a return form
2. Package your items (in a box if you received the item in a box) and return them to the post office
3. Remember all items must be in original undamaged product packaging and unused*
4. We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
5. The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
   
   * If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.

INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc

• We require notice within 72hrs from your receiving the delivery if there is an error or issue. 
• We may request a photograph of the items so we can start the claims process
• On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
• We will not refund any return postage charges you have paid if we issue you with a reply paid label.

RETURNS DUE TO NONE/LATE DELIVERY ETC*

Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.

• For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery,  original parcel put in Letter Box or left at post office etc.
• Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
• Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.

PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.

If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address. 

Materials: White Rubber
Pack size: Total 24 pairs - 4x different sizes, 6 pairs per size
Size: EU 37, 39, 41, 43

Introducing our White Guest Thongs, the perfect addition to your wedding or event supplies collection! Each pack contains sizes 38, 39, and 40, ensuring a comfortable fit for your guests to dance the night away in style.

Crafted for both comfort and elegance, these flip-flops offer a blissful reprieve for tired feet while maintaining a chic aesthetic. Their pristine white colour effortlessly complements any wedding theme or event decor, adding a touch of sophistication to every step.

Ideal for outdoor ceremonies, beach weddings, or any occasion where comfort is key, these flip-flops provide relief without sacrificing style. Whether your guests are hitting the dance floor or strolling along the sand, they'll appreciate the convenience and comfort of these versatile footwear options.

Ensure your guests' comfort and enjoyment with our White Flip Flop Thongs. Perfectly packaged and ready to distribute, they're a thoughtful addition to your wedding or event planning checklist. Make every step of your special day a memorable one with these stylish and practical accessories.

Also practical momento, guests can wear the thongs well into the future and remember your special day!

POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing. 

Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.

POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

POSTAGE OPTIONS WITHIN AUSTRALIA:

All postage options have a tracking and signature service.

If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days

REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days

DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days

LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.

RETURNS -  EASY AS 123

1. Contact us via email with your order number, note on the email the items you would like to return along with the reason
2. Complete the return form we send to you and place it inside your return parcel
3. Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you

All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.

We are unable to accept returns/refunds on the following:

• Clearance lines, factory seconds, ex-display and showroom specials. 
• Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
• Large fabric items including Aisle Runner which have been folded for postage
• Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.

FOR CHANGE OF MIND

1. Contact us for a return form
2. Package your items (in a box if you received the item in a box) and return them to the post office
3. Remember all items must be in original undamaged product packaging and unused*
4. We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
5. The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
   
   * If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.

INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc

• We require notice within 72hrs from your receiving the delivery if there is an error or issue. 
• We may request a photograph of the items so we can start the claims process
• On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
• We will not refund any return postage charges you have paid if we issue you with a reply paid label.

RETURNS DUE TO NONE/LATE DELIVERY ETC*

Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.

• For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery,  original parcel put in Letter Box or left at post office etc.
• Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
• Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.

PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.

If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address. 

Favour Bags for weddings / Gift Bags for Parties

• Size: 10cm wide x 14cm high.
• Colour: Natural Hessian Colour
• Design: Gorgeous rustic boho favour bag made of faux hessian (softer and less scratchy) than hessian). Includes a handy draw string to easily store your favours. Complete the look with our full range of hessian products!
• Durable: Durable industry grade faux hessian, gentle hand wash.

POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing. 

Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.

POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

POSTAGE OPTIONS WITHIN AUSTRALIA:

All postage options have a tracking and signature service.

If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days

REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days

DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days

LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.

RETURNS -  EASY AS 123

1. Contact us via email with your order number, note on the email the items you would like to return along with the reason
2. Complete the return form we send to you and place it inside your return parcel
3. Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you

All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.

We are unable to accept returns/refunds on the following:

• Clearance lines, factory seconds, ex-display and showroom specials. 
• Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
• Large fabric items including Aisle Runner which have been folded for postage
• Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.

FOR CHANGE OF MIND

1. Contact us for a return form
2. Package your items (in a box if you received the item in a box) and return them to the post office
3. Remember all items must be in original undamaged product packaging and unused*
4. We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
5. The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
   
   * If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.

INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc

• We require notice within 72hrs from your receiving the delivery if there is an error or issue. 
• We may request a photograph of the items so we can start the claims process
• On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
• We will not refund any return postage charges you have paid if we issue you with a reply paid label.

RETURNS DUE TO NONE/LATE DELIVERY ETC*

Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.

• For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery,  original parcel put in Letter Box or left at post office etc.
• Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
• Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.

PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.

If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address. 

Favour Bags for weddings / Gift Bags for Parties

• Size: 10cm wide x 14cm high.
• Colour: Warm Golden Hessian Colour
• Design: Gorgeous rustic boho favour bag made of faux hessian (softer and less scratchy) than hessian). Includes a handy draw string to easily store your favours. Complete the look with our full range of hessian products!
• Durable: Durable industry grade faux hessian, gentle hand wash.

POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing. 

Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.

POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

POSTAGE OPTIONS WITHIN AUSTRALIA:

All postage options have a tracking and signature service.

If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days

REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days

DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days

LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.

RETURNS -  EASY AS 123

1. Contact us via email with your order number, note on the email the items you would like to return along with the reason
2. Complete the return form we send to you and place it inside your return parcel
3. Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you

All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.

We are unable to accept returns/refunds on the following:

• Clearance lines, factory seconds, ex-display and showroom specials. 
• Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
• Large fabric items including Aisle Runner which have been folded for postage
• Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.

FOR CHANGE OF MIND

1. Contact us for a return form
2. Package your items (in a box if you received the item in a box) and return them to the post office
3. Remember all items must be in original undamaged product packaging and unused*
4. We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
5. The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
   
   * If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.

INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc

• We require notice within 72hrs from your receiving the delivery if there is an error or issue. 
• We may request a photograph of the items so we can start the claims process
• On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
• We will not refund any return postage charges you have paid if we issue you with a reply paid label.

RETURNS DUE TO NONE/LATE DELIVERY ETC*

Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.

• For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery,  original parcel put in Letter Box or left at post office etc.
• Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
• Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.

PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.

If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address. 

Favour Bags for weddings / Gift Bags for Parties

• Size: 10cm wide x 14cm high.
• Colour: Grey / Silver Hessian Colour
• Design: Gorgeous rustic boho favour bag made of faux hessian (softer and less scratchy) than hessian). Includes a handy draw string to easily store your favours. Complete the look with our full range of hessian products!
• Durable: Durable industry grade faux hessian, gentle hand wash.

POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing. 

Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.

POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

POSTAGE OPTIONS WITHIN AUSTRALIA:

All postage options have a tracking and signature service.

If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days

REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days

DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days

LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.

RETURNS -  EASY AS 123

1. Contact us via email with your order number, note on the email the items you would like to return along with the reason
2. Complete the return form we send to you and place it inside your return parcel
3. Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you

All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.

We are unable to accept returns/refunds on the following:

• Clearance lines, factory seconds, ex-display and showroom specials. 
• Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
• Large fabric items including Aisle Runner which have been folded for postage
• Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.

FOR CHANGE OF MIND

1. Contact us for a return form
2. Package your items (in a box if you received the item in a box) and return them to the post office
3. Remember all items must be in original undamaged product packaging and unused*
4. We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
5. The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
   
   * If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.

INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc

• We require notice within 72hrs from your receiving the delivery if there is an error or issue. 
• We may request a photograph of the items so we can start the claims process
• On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
• We will not refund any return postage charges you have paid if we issue you with a reply paid label.

RETURNS DUE TO NONE/LATE DELIVERY ETC*

Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.

• For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery,  original parcel put in Letter Box or left at post office etc.
• Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
• Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.

PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.

If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address. 

Favour Bags for weddings / Gift Bags for Parties and Jewellery 

• Size: 7cm wide x 9cm high.
  
• Colour: Classic White
• Design: Shimmering organza with easy-tie satin ribbon handy draw string to easily store your favours.
• Match with: Complete the soft, whimsical, yet classic look with our full range of Organza and Chiffon products including organza chair sashes, organza table runners, chiffon backdrops and more!
• Durable: Durable industry grade organza, gentle hand wash.

POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing. 

Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.

POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

POSTAGE OPTIONS WITHIN AUSTRALIA:

All postage options have a tracking and signature service.

If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days

REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days

DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days

LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.

RETURNS -  EASY AS 123

1. Contact us via email with your order number, note on the email the items you would like to return along with the reason
2. Complete the return form we send to you and place it inside your return parcel
3. Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you

All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.

We are unable to accept returns/refunds on the following:

• Clearance lines, factory seconds, ex-display and showroom specials. 
• Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
• Large fabric items including Aisle Runner which have been folded for postage
• Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.

FOR CHANGE OF MIND

1. Contact us for a return form
2. Package your items (in a box if you received the item in a box) and return them to the post office
3. Remember all items must be in original undamaged product packaging and unused*
4. We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
5. The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
   
   * If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.

INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc

• We require notice within 72hrs from your receiving the delivery if there is an error or issue. 
• We may request a photograph of the items so we can start the claims process
• On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
• We will not refund any return postage charges you have paid if we issue you with a reply paid label.

RETURNS DUE TO NONE/LATE DELIVERY ETC*

Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.

• For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery,  original parcel put in Letter Box or left at post office etc.
• Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
• Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.

PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.

If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address. 

Favour Bags for weddings / Gift Bags for Parties and Jewellery 

• Size: 10cm wide x 15cm high.
  
• Colour: Classic White
• Design: Shimmering organza with easy-tie satin ribbon handy draw string to easily store your favours.
• Match with: Complete the soft, whimsical, yet classic look with our full range of Organza and Chiffon products including organza chair sashes, organza table runners, chiffon backdrops and more!
• Durable: Durable industry grade organza, gentle hand wash.

POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing. 

Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.

POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

POSTAGE OPTIONS WITHIN AUSTRALIA:

All postage options have a tracking and signature service.

If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days

REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days

DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days

LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.

RETURNS -  EASY AS 123

1. Contact us via email with your order number, note on the email the items you would like to return along with the reason
2. Complete the return form we send to you and place it inside your return parcel
3. Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you

All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.

We are unable to accept returns/refunds on the following:

• Clearance lines, factory seconds, ex-display and showroom specials. 
• Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
• Large fabric items including Aisle Runner which have been folded for postage
• Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.

FOR CHANGE OF MIND

1. Contact us for a return form
2. Package your items (in a box if you received the item in a box) and return them to the post office
3. Remember all items must be in original undamaged product packaging and unused*
4. We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
5. The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
   
   * If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.

INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc

• We require notice within 72hrs from your receiving the delivery if there is an error or issue. 
• We may request a photograph of the items so we can start the claims process
• On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
• We will not refund any return postage charges you have paid if we issue you with a reply paid label.

RETURNS DUE TO NONE/LATE DELIVERY ETC*

Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.

• For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery,  original parcel put in Letter Box or left at post office etc.
• Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
• Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.

PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.

If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address. 

Favour Bags for weddings / Gift Bags for Parties and Jewellery 

• Size: 9cm wide x 12cm high.
  
• Colour: Classic White
• Design: Shimmering organza with easy-tie satin ribbon handy draw string to easily store your favours.
• Match with: Complete the soft, whimsical, yet classic look with our full range of Organza and Chiffon products including organza chair sashes, organza table runners, chiffon backdrops and more!
• Durable: Durable industry grade organza, gentle hand wash.

POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing. 

Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check.

POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

POSTAGE OPTIONS WITHIN AUSTRALIA:

All postage options have a tracking and signature service.

If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days

REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days

DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days

LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 11am-3pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.

RETURNS -  EASY AS 123

1. Contact us via email with your order number, note on the email the items you would like to return along with the reason
2. Complete the return form we send to you and place it inside your return parcel
3. Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you

All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.

We are unable to accept returns/refunds on the following:

• Clearance lines, factory seconds, ex-display and showroom specials. 
• Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
• Large fabric items including Aisle Runner which have been folded for postage
• Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.

FOR CHANGE OF MIND

1. Contact us for a return form
2. Package your items (in a box if you received the item in a box) and return them to the post office
3. Remember all items must be in original undamaged product packaging and unused*
4. We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
5. The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
   
   * If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.

INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc

• We require notice within 72hrs from your receiving the delivery if there is an error or issue. 
• We may request a photograph of the items so we can start the claims process
• On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
• We will not refund any return postage charges you have paid if we issue you with a reply paid label.

RETURNS DUE TO NONE/LATE DELIVERY ETC*

Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.

• For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery,  original parcel put in Letter Box or left at post office etc.
• Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
• Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.

PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.

If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.