Search By Colour
clearTablecloths that Suit Common Trestle Table Sizes (select table size then click on individual products to see the tablecloth drop length in the product description)
Collection
Search By Colour
clearTablecloths that Suit Common Trestle Table Sizes (select table size then click on individual products to see the tablecloth drop length in the product description)
Collection
Chiffon Draping Backdrop Curtain 3mx3m With Ties - White On Blush
Transform any space into a scene of pure sophistication and glamour with our exquisite three-layered backdrop. Designed to captivate, this backdrop combines the timeless beauty of chiffon curtain panels and backdrop, creating a stunning focal point that will leave a lasting impression on your guests.
Unveiling the Features:
✨ Triple Layers of Elegance: Our backdrop boasts not one, not two, but three layers of sheer elegance. Two layers of delicate chiffon curtain panels gracefully drape in front of a lustrous white chiffon backdrop. The combination of layers adds depth and dimension to your setting, creating a visually striking and dynamic atmosphere.
✨ Seamless Integration: Seamlessly create an enchanting display with ease. All three layers are skillfully sewn together at the top, forming a convenient curtain rod pocket. This innovative design ensures that your backdrop hangs effortlessly and stays securely in place throughout your event.
✨ Versatile Elegance: Whether you're hosting a wedding, a gala, a photoshoot, or any special occasion, our layered backdrop is the perfect canvas to enhance your decor. It serves as a breathtaking backdrop for ceremonies, photo booths, head tables, and stages, adding a touch of luxury to every moment.
✨ Premium Quality: Crafted with meticulous attention to detail, our Luxe Layered Backdrop is made from high-quality materials that exude luxury. The chiffon panels and backdrop are soft and flowing, creating an ambience of opulence.
✨ Easy Installation: Setting up your backdrop is a breeze. Simply slide a curtain rod through the rod pocket and hang it wherever you desire. It's a hassle-free solution to transform any space into a captivating wonderland.
✨ Customizable: Personalize your backdrop to match your unique style and event theme. Add fairy lights, floral arrangements, or other decorations to make it truly your own.
✨ Blush Harmony: Crafted to harmonise seamlessly with our large collection of Blush products – including Blush Napkins, Blush Chair Bands, and Blush Ice Silk Backdrop curtains – this runner allows you to curate a cohesive and captivating aesthetic that's nothing short of enchanting.
Looks fabulous on our Backdrop Stand Sets
Order yours today and turn your event into an extraordinary experience filled with charm, grace, and a touch of grandeur. Make the Luxe Layered Backdrop, measuring 3m wide by 3m tall, a centerpiece of your celebration, and let it be the backdrop to your most cherished moments.
Transform any space into a scene of pure sophistication and glamour with our exquisite three-layered backdrop. Designed to captivate, this backdrop combines the timeless beauty of chiffon curtain panels and backdrop, creating a stunning focal point that will leave a lasting impression on your guests.
Unveiling the Features:
✨ Triple Layers of Elegance: Our backdrop boasts not one, not two, but three layers of sheer elegance. Two layers of delicate chiffon curtain panels gracefully drape in front of a lustrous white chiffon backdrop. The combination of layers adds depth and dimension to your setting, creating a visually striking and dynamic atmosphere.
✨ Seamless Integration: Seamlessly create an enchanting display with ease. All three layers are skillfully sewn together at the top, forming a convenient curtain rod pocket. This innovative design ensures that your backdrop hangs effortlessly and stays securely in place throughout your event.
✨ Versatile Elegance: Whether you're hosting a wedding, a gala, a photoshoot, or any special occasion, our layered backdrop is the perfect canvas to enhance your decor. It serves as a breathtaking backdrop for ceremonies, photo booths, head tables, and stages, adding a touch of luxury to every moment.
✨ Premium Quality: Crafted with meticulous attention to detail, our Luxe Layered Backdrop is made from high-quality materials that exude luxury. The chiffon panels and backdrop are soft and flowing, creating an ambience of opulence.
✨ Easy Installation: Setting up your backdrop is a breeze. Simply slide a curtain rod through the rod pocket and hang it wherever you desire. It's a hassle-free solution to transform any space into a captivating wonderland.
✨ Customizable: Personalize your backdrop to match your unique style and event theme. Add fairy lights, floral arrangements, or other decorations to make it truly your own.
✨ Blush Harmony: Crafted to harmonise seamlessly with our large collection of Blush products – including Blush Napkins, Blush Chair Bands, and Blush Ice Silk Backdrop curtains – this runner allows you to curate a cohesive and captivating aesthetic that's nothing short of enchanting.
Looks fabulous on our Backdrop Stand Sets
Order yours today and turn your event into an extraordinary experience filled with charm, grace, and a touch of grandeur. Make the Luxe Layered Backdrop, measuring 3m wide by 3m tall, a centerpiece of your celebration, and let it be the backdrop to your most cherished moments.
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check, please call prior to 11am Melb AEST.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
Startrack shipping time estimate Here
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
Australia Post shipping time estimate Here
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
Folding Hand Fan - Paper - White - 42cm x 23cm
Unveil the versatility of our fabulous Folding Hand Fan - the ultimate accessory for adding flair and fun to your everyday life and special occasions! 🌬️
Size: Open: 42cm wide & 23cm Tall Closed: 23cm Tall
Materials: White Paper Folded Fan and Wooden Handle
Pack size: These hand fans are sold in bulk packs of 10.
Imagine the scene at your dream wedding or special event, with the sun casting a warm glow on the celebration. Picture everyone's delight after you distribute our exquisite Folding Hand Fans, not only ensuring your guests stay delightfully cool but also infusing an air of sophistication into the atmosphere. These elegant hand fans are the ideal accessory for weddings and events, promising to leave a lasting impression on your guests. 💒💃🌞
In classic white, they are perfect for summer weddings and any warm celebration, such as a chic garden party, corporate event, or an enchanting open-air music festival. As you distribute our Bulk Folding Hand Fans to your guests, they unfold a masterpiece and a gentle breeze, transforming every attendee into a trendsetter. You become the heart of the celebration, establishing the mood and style for all to embrace. 🎶🌸🎉
More than just a fan, our Folding Hand Fan is a catalyst for conversations, a stylish accessory, and a practical solution to keep cool when the dance floor heats up. Make a statement, stay cool, and create unforgettable moments at weddings, parties, and all your adventures with our sophisticated Folding Hand Fans. 🌟💃📸🌞
Unveil the versatility of our fabulous Folding Hand Fan - the ultimate accessory for adding flair and fun to your everyday life and special occasions! 🌬️
Size: Open: 42cm wide & 23cm Tall Closed: 23cm Tall
Materials: White Paper Folded Fan and Wooden Handle
Pack size: These hand fans are sold in bulk packs of 10.
Imagine the scene at your dream wedding or special event, with the sun casting a warm glow on the celebration. Picture everyone's delight after you distribute our exquisite Folding Hand Fans, not only ensuring your guests stay delightfully cool but also infusing an air of sophistication into the atmosphere. These elegant hand fans are the ideal accessory for weddings and events, promising to leave a lasting impression on your guests. 💒💃🌞
In classic white, they are perfect for summer weddings and any warm celebration, such as a chic garden party, corporate event, or an enchanting open-air music festival. As you distribute our Bulk Folding Hand Fans to your guests, they unfold a masterpiece and a gentle breeze, transforming every attendee into a trendsetter. You become the heart of the celebration, establishing the mood and style for all to embrace. 🎶🌸🎉
More than just a fan, our Folding Hand Fan is a catalyst for conversations, a stylish accessory, and a practical solution to keep cool when the dance floor heats up. Make a statement, stay cool, and create unforgettable moments at weddings, parties, and all your adventures with our sophisticated Folding Hand Fans. 🌟💃📸🌞
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check, please call prior to 11am Melb AEST.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
Startrack shipping time estimate Here
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
Australia Post shipping time estimate Here
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
White Ice Silk Satin Table Skirting (3m) + BONUS Clips
White Ice Silk Satin Table Skirting (3m). With bonus detachable white swag draping and free metal skirting clips, this is an elegant and exciting product for weddings, functions and corporate events! We have an extensive Ice Silk range of table skirting, backdrops, coloured detachable swags and ceiling draping that you can mix and match to complete the look! Size: 3m long x 73cm high. Full specs in Product Description tab:
- Size: 3m long by 73cm high.
- Colour: Classic White
- Mix and Match Ice Silk Range: Ice Silk Satin has a luxurious feel and is less stiff and reflective than regular satin. This means it photographs beautifully and creases less (requiring less, or no steaming), making it perfect for skirts and backdrops. Our Ice Silk Satin Range of Table Skirts, Backdrops and Swags is exclusive to Luna and is designed so you can mix and match add-on accent colours easily. Purchase these white Ice Silk Satin Table Skirts and our 3x3 or 6x3 Ice Silk Satin Backdrops (that come in white and black) with the confidence of knowing they look great on their own, or for more colourful events you can use them as a base. Our huge range of coloured detachable Ice Silk Satin Swags and coloured Ice Silk Satin Backdrop Panels have velcro backing designed to attach to our skirts and backdrops. Now you can cater for nearly any colour theme at a fraction of the cost of buying whole new setups for each event!
- Bonus Detachable Swag: All our Ice Silk Satin Skirts have a detachable white swag with velcro backing as standard. You can also purchase coloured swagging to mix and match colours for different event themes.
- FREE BONUS SKIRTING CLIPS!!: We include 6 x Heavy Duty Metal Skirting Clips for a Table Profile (Edge Thickness) of 1.8cm - 2.5cm
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check, please call prior to 11am Melb AEST.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
Startrack shipping time estimate Here
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
Australia Post shipping time estimate Here
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
White Carpet Runner Aisle Runner / White - 10m Length
Feel like a Celebrity with Luna's 10m x 1m White Carpet Aisle Runners! Pro Quality at Wholesale Prices. Create style and luxury for your ceremony or reception at a fraction of the price! Full specs in Product Description tab:
Size: 1m width x 10m length
Colour: White
Durable: Durable, Industry, white aisle runner.
Designed to be used many times. Easy hand spot wash with warm water (under 50 degrees C). Recommended for indoor use only.
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check, please call prior to 11am Melb AEST.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
Startrack shipping time estimate Here
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
Australia Post shipping time estimate Here
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
Organza Fabric Roll - White
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check, please call prior to 11am Melb AEST.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
Startrack shipping time estimate Here
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
Australia Post shipping time estimate Here
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
Large Soft Tulle Fabric Roll - White (1.6mx36m)
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check, please call prior to 11am Melb AEST.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
Startrack shipping time estimate Here
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
Australia Post shipping time estimate Here
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
Flower Wall Mesh Frame - Square Edge - WHITE (2mx1.5m)
Design: Large Freestanding Mesh Backdrop Panels to create stunning DYI flower walls and backdrops for Weddings and Events. The mesh panel stands a generous 2m tall by 1.5m wide. The sky's the limit with the various ways this product can be used in event setups; popular for Ceremony backdrop displays, room dividers, free standing flower walls and greenery walls, photo boards, and more!
Uses: Suitable for both Indoor and Outdoor use. Designed as a frame to be decorated. Be careful to distribute weight evenly if loading with decorations, especially outside and use sandbags if necessary.
Full specs in Product Description tab:
Colour: White
How to make a Flower wall or Greenery wall: Most popular set up is using 15 of our 60x40cm flower wall or greenery wall panels to completely cover the Mesh Frame. Attach with cable ties with 3 panels across and 5 high. This will have a 15cm overhand on the left and right sides, which is small enough for the panels to still stay stiff and straight. See photos for setup. For full setups like this ensure the mesh frame is securely weighted.
Material: Light-weight, strong, hollow metal frames.
Size: 2 meters tall, 1.5 meters wide
Try using with: Artificial Floral and Greenery Garlands or to hang Flower Wall and Greenery Wall panels. Looks Great with our other Iron Stand Frames and Centrepieces!
Assembly: Easy click system means the arch can be assembled very quickly, no tools needed to tighten the bolts.
Contains 2x Bases/Feet, 1x Rectangular Frames with Mesh insert, 2x Nuts and Bolts
Quality and Safety: To keep this product at a great price and postage as low as possible, the bases are only slightly weighted. In a windy environment, we highly recommend weighing down each base to avoid the arch being knocked or blown over. E.g. tent pegs (on grass) or sandbags on solid surfaces.
Postage: Please note that due to their size, all orders that include an Arch must be shipped with StarTrack or Couriers Please. Australia Post does not accept items this long, so if your order contains these items please select StarTrack or Couriers Please on checkout. If you accidentally select Australia Post your order will be either shipped with StarTrack or Couriers Please or we will contact you if there is a difference in postage to be paid. This is the same shipping rule for Express Post, although Australia Post offer Express Post and Regular Post as an option upon checkout, they will not accept boxes of these dimensions on their trucks. We do guarantee to send this item the following business day after purchase. The fastest option is always StarTrack Premium and is at least as fast as Express Post. If you have any questions or concerns about shipping please don't hesitate in contacting us.
READ BEFORE PURCHASING: Due to the nature of the manufacture and transport of this product it is to be expected there may be some minor cosmetic surface defects such as chipped/thin paint, surface imperfection. This will not be noticeable once set up and decorated.
Weight: Actual total weight of stand is 9kgs (product is listed at a slightly higher weight due to cube volume calculation for shipping)
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check, please call prior to 11am Melb AEST.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
Startrack shipping time estimate Here
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
Australia Post shipping time estimate Here
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
White Round Tablecloth (220cm)
Size is 220cm diameter. Drop lengths on popular tables:
On a 1.2m (4ft) wide Round Banquet Table: 50cm drop
On a 1.8m (6ft) wide Round Banquet Table: 20cm drop
Full specs in Product Description tab:
- Size: 220cm Diameter round tablecloth
- Colour: Classic White
- Seating: Fits a variety of tables that seat 5-8 People
- Hemmed: Hemmed Edge
- Quality, Industry Grade Material: ULTRA-DURABLE 100% Polyester
- Durable: Very strong 220gs/m, EasyCare machine washable designed to tough industry standards.
How to measure if this tablecloth is right for your table:
- Measure the width of your round table.
- Subtract the width in cm of your table from the diameter of this tablecloth (220cm).
- Halve this number.
- This is how much over-hang you will have from this tablecloth.
Watch video
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check, please call prior to 11am Melb AEST.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
Startrack shipping time estimate Here
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
Australia Post shipping time estimate Here
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.
Organza Table Runners - White
These beautiful, shimmering Crystal Organza White Table Runners are designed specifically for the Wedding and Events Industry. Perfect for banquet tables and parties, Crystal Organza Table Runners help create a romantic and whimsical mood. Use them to dress your banquet tables along side Organza Chair Sashes, or if you require an extra large chair sash, Organza Table Runners are perfect for this purpose! Full specs in Product Description tab
-
Size: 35cmx275cm
Luxuriously wide! These black organza table runners are wider than most other brands, perfect for elegantly dressing your event table at a wholesale price. - Versatile: Can be used as a gorgeous decorative event Table Runner or extra wide premium Chair Sash. We also sell slimmer Organza Chair Sashes, that can be used as Table Runners if you need a slimline look.
- Colour: Classic White Matches: White Organza Chair Sash, White Lycra Chair Band
- Premium Overlocking: Elegantly sewn, overlocked edges that add strength, but also a subtle embellishment to the organza table runner.
- Industry Grade Material: Premium Crystal Organza is a sheer, yet strong fabric that is incredibly popular in the wedding industry. It's timeless elegance assists with the creation of magical and joyful atmospheres.
- Complementary products: White organza sashes work beautifully with other sheer fabric products including our Organza Chair Sashes, Organza Fabric Rolls and Tulle and Chiffon Backdrops.
These beautiful, shimmering Crystal Organza White Table Runners are designed specifically for the Wedding and Events Industry. Perfect for banquet tables and parties, Crystal Organza Table Runners help create a romantic and whimsical mood. Use them to dress your banquet tables along side Organza Chair Sashes, or if you require an extra large chair sash, Organza Table Runners are perfect for this purpose! Full specs in Product Description tab
-
Size: 35cmx275cm
Luxuriously wide! These black organza table runners are wider than most other brands, perfect for elegantly dressing your event table at a wholesale price. - Versatile: Can be used as a gorgeous decorative event Table Runner or extra wide premium Chair Sash. We also sell slimmer Organza Chair Sashes, that can be used as Table Runners if you need a slimline look.
- Colour: Classic White Matches: White Organza Chair Sash, White Lycra Chair Band
- Premium Overlocking: Elegantly sewn, overlocked edges that add strength, but also a subtle embellishment to the organza table runner.
- Industry Grade Material: Premium Crystal Organza is a sheer, yet strong fabric that is incredibly popular in the wedding industry. It's timeless elegance assists with the creation of magical and joyful atmospheres.
- Complementary products: White organza sashes work beautifully with other sheer fabric products including our Organza Chair Sashes, Organza Fabric Rolls and Tulle and Chiffon Backdrops.
POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing.
Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day
URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check, please call prior to 11am Melb AEST.
POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:
1. Add products to your cart.
2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.
3. Enter your country, state and post code into this box. Shipping options and prices will appear.POSTAGE OPTIONS WITHIN AUSTRALIA:
All postage options have a tracking and signature service.
If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery.
STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days
STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days
Startrack shipping time estimate Here
EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days
REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days
Australia Post shipping time estimate Here
DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days
LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address:
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153
SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.
New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service
PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you
INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.
INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.
INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.
Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.
Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.
RETURNS - EASY AS 123
- Contact us via email with your order number, note on the email the items you would like to return along with the reason
- Complete the return form we send to you and place it inside your return parcel
- Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you
All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.
We are unable to accept returns/refunds on the following:
- Clearance lines, factory seconds, ex-display and showroom specials.
- Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
- Large fabric items including Aisle Runner which have been folded for postage
- Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.
FOR CHANGE OF MIND
- Contact us for a return form
- Package your items (in a box if you received the item in a box) and return them to the post office
- Remember all items must be in original undamaged product packaging and unused*
- We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
- The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
* If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.
INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc
- We require notice within 72hrs from your receiving the delivery if there is an error or issue.
- We may request a photograph of the items so we can start the claims process
- On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
- We will not refund any return postage charges you have paid if we issue you with a reply paid label.
RETURNS DUE TO NONE/LATE DELIVERY ETC*
Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.
- For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery, original parcel put in Letter Box or left at post office etc.
- Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
- Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.
PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.
If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.